Since we have installed the Gen 5 service at our site, we have had nothing but problems. We are trying to use this service to feed an audio stream to a licensed FM broadcast transmitter. There is only one device connected to port 1 on the modem. It's a Barix Extreamer mp3 decoder. Nothing else hooked up using any data whatsoever. Data use isn't an issue, throughput is. Wireless is on, but fully secured.The recieving unit at the transmitter (on HughesNet) looks for a static IP and port at our studio (fiber internet- 8 kbps+) and connects. We send the mp3 stream at 128k, 44.1. It does not matter though how low we set the bitrate, I've even tried 8 bit, 16k mono. It doesn't matter. The latency is so bad on packet delivery, especially between 6 PM and midnight (eastern.) Even setting a full two seconds latency on the Barix, there is still constant jitter. It is un-listenable. It's now the 4th of July weekend, and it has been this way now day and night the past three days (Fri-Sat-Sun.) The issue fully seems to me to be a peak usage low performance issue. We need mission-critical performance 24/7. Sometimes, and really meaning just every so often, during the day, it is OK. This is a remote site on a high hill where the HughesNet is installed, and I do not have physical access to the site most of the time. Yes we know, any bad weather or storms, we are out. We can deal with that. But this is happening constantly without a cloud in the sky. We have called tech several times, and even had a site visit just a few days ago. Both dish radio and modem were replaced. The dish is in the sweet spot according to tech. Signal constant at 112-113. Without a static IP and / or remote admin access to the modem / equipment there. I cannot run speed tests when the problem is occurring there. I did run a traceroute to the IP address that the Barix studio unit on the headend is telling me that the remote unit is connecting from. There are like 13 different hops. Seems much. There should be no reason for this poor performance on Gen5. Can you help? Can I get a more direct route for my packets? or can there be anything done to let this stream get through faster? Last call I made to support- one night during poor streaming audio jitter and dropouts, the tech told me (even after escalation to engineering) that all looked normal. That cannot be. Before we went live, I bench tested this setup at my home, (different provider where throughput speeds are a lot lower,) and ran the stream for 48 hours without the first glitch. Please help me try to resolve this.
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