About lenG

lenG · ‎01-14-2019

I have just cancelled my service after several years. In the past 6-8 months download speeds have been extremely erractic, but most of the time in the range of 0.5 Mbps. (Remarkably, upload service remained in the 2 Mbps range.) Radios have been changed without any benefit, and I have received various explanations for the problem, including issues with the satellite. Once CenturyLink began provisioning fiber in our area (we do not have access to a cable provider) I had no real choice, We are in a rural area, but they can no reliably provide 9 Mbps service over DSL.

lenG · ‎12-25-2018

For over six months now, I have had service that is not simply inadequate, its atrocious. While upload speeds are in the range HughesNet advertises (1.5-2.5 Mbps), download is in the range consistent with dialup (this morning 27Kbps (yes that is Kbps, not Mbps). I've had two replacement radios installed; I've been "elevated" to Level IV countless times; no improvement. Yet there are isolated times, for a matter of second or sometimes minutes, when downloads are in the 22 Mbps range! I'm now told engineers are working on a solution; that it involves the satellite. I've been given credits and reductions for the cost of service, but even were it free it wouldn't be worth it. Can no one do anything to provide decent service? Is there anyone listening?

lenG · ‎04-27-2018

I have Gen4 service with an HT1100 modem. wireless connectivy has become a real problem, and I am convinced I am setting someithng up wrong. My router is a D-Link 890L. When I set it up I changed the router address to 192.168.0.100, to avoid conflicts with the address for the modem. I set the device mode to Router, and the internet connection to DHCP. When I connect the router directly to the modem, and then connect my system to the router, I can't find the modem, either with ethernet or wireless devices. When I connect the modem directly to my system, and then connect the modem through a separate switch, I can find the modem on ehternet devices, but not the router, and on wireless devices, the router but not the modem. Should I be connecting from the modem to the router using Static IP, and, if so, what IP address and DNS should I specify? Any help would be appreciated.

lenG · ‎01-15-2018

Does anyone have infomration on alternative m,odems that might be used with HughesNet? I expereinced remarkably varialbe speeds with my current HT1100. Even using the HughesNet speed test it will vary from 20 MBps to 1,5 MBps, or even lower, within a matter of minutes, or sometimes seconds. Every time I call tech support they tell me things are working fine and, generally when I am online or on the phone with them, throughput is nominal. but I cannot watch Netflix at all without almost constant budffering, downloads are lethargic (i am looking at ehterrnet throughput as I write this and seeing peaks o200 KBps to 1MBPS during every s60 scond cycle, with occassional burst 10 1.3, then back to 24KBps. I am personally convinced that my modem is failing, but cannot seem to persuade tech support to even give an alternate a try. I'll be happy to go out on my own and buy an alternative, just to try, but don't know what to use. Thanks for any advice or help

lenG · ‎10-25-2017

I jhave what may be a similar problem. While the Hughes speed test reportts download speeds in the 20 Mb range, a test using OOKlA run just before and just after shows downloads in the 2 Mb range. Internet response seems much more consistent with the latest estimate than the former. What is the explanation for such radically different results? I am running Win 10 and using an 1100 modem, connected by LAN.

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Date Last Visited	‎01-14-2019 02:12 PM

About lenG

Re: Poor internet service

Is there any hope of adequate service? I think not...

Router setup

Alternative modems

Re: Fast speed test, slow internet