First thanks for replying, 2nd, I recycled all the electronics, (powered off gen5 box, verizon samsung extender and the hughesnet phone box, still there, sometimes they can hear me, but it is broken up with what sounds like background noise, and sometimes they can't hear me at all, and i heart are you there? i have noticed the delay is sometimes up around 1000 to as much as 2500 ms and packet loss up to 50% at time with limited access to the gateway, don't know if this has any bearing on the problems we are having. I do know we had gen4 10 - 11 days ago, and did not experience any of these problems. The installer changed the dish position a little and pulled the (receiver)? from the dish and turned it 90 degrees and plugged it back in and tighened it down.Then hooked up the gen5 box and ran some tests and supposedly started the gen5 hookup. Our speed does not appear to have improved any and our phone has the above mentioned problems, some one needs to get out here and fix this.!
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We had our Gen4 service upgraded to Gen5 on saturday july 15th and our phone service has been experiencing the exact same problems you described. We have a Belkin router in addition to the Hughesnet Gen5 wireless router as well as an verizon samsung externed for our Iphones. Neither phone service is usable, so as per the hughesnet tech person, I removed the Belkin totally, and any wired or wireless connections that were using the Belkin, are now using thr Hughesnet box, still no imprtovement. Reset power on the hughesnet modem, no improvement. We have a Honeywell wireless thermostat, HP envy 7640 series all in one printer, two laptops, two iPhone 7's two kindles, none of these devices arte experiencing problem, other than slow service at times. Just the phones, (house and cell ) are having issues. Had I known about this issue, I would not have upgraded to Gen5, seeing as how Gen4 phone service was useable. I hope this issue will be solved with a permanent fix, and not some sort of bandaid, otherwise they can come back and reinstall my Gen4.
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