@Hannahnasa Personally, after being a customer and member of this community for over 15 years, it IRKs me when I read that the customer and/or myself are told that our connectivity issues, and/or disruptive are solely due to their being "bad weather at the gateway" This is perhaps the #1 'scripted' response you will receive during your entire time as a customer with HughesNet. I personally believe that HughesNet customer service reps, via phone or chat, are specifically told to tell their customers this, and no doubt very well trained on how to use this one liner "bad weather at the gateway" effectively, in such a way as to shut that customer up at least for a few days, especially NEW customers. Now don't get me wrong, bad weather, in itself, can, and DOES cause connectivity issues, and often times, even if the weather is nice and sunny on your end, at the gateway end which can be a 1000 miles away, may very well be experiencing very bad weather which is causing the issue, BUT....if this really is the cause, your internet connectivity issues should and almost always clear up within a few hours. If you're still experiencing an issue after several DAYS...then this does warrant, in my opinion, some more research. For me, this is where this community, especially the moderators who are actually HughesNet 'corporate' employees, as well as the huge resources you can find within this community, has been invaluable. Personally, it has always been a complete and utter nightmare trying to call HughesNet via the 800#, partly due to the fact I don't have any reliable cell phone reception here, and partly because every time I have called, the reps have been totally clueless. (same exact script every time..."did you unplug the modem?....it is raining in Seattle today....no **IT sherlock!!) Whenever I have a problem, which, again, over the past 15 years, hasn't been very often, I have found it much more effective and less painful to come here and ask for help, versus calling the 800#. This issue I am currently having is the exception, but only because this DNS issues, as frustrating as it is, is quite unusual. Usually, the mods will have me back up and running within a few hours, if not days, plus they are always very quick to respond too..... Also, If you are a NEW customer and not used to your speeds being throttled, you also have to keep an eye on the data your using, because if use up all your data allowance, your speeds are throttled (meaning slowed down) and this too can cause some delay when loading websites, or buffering when trying to stream apps like Netflix and so on. I've been lucky in that sense because my own 'throttled speeds' each month have not caused much of a disruption at all, and I've always been able to stream my Roku apps, and/or surf the web without any major issues. My advice to you @Hannahnasa , if you are still experiencing connectivity issues after a few days, is to initiate your very own post here on the tech support forum, and I have no doubts that one of the moderators will reply back and help you out. You can easily identify a moderator because they will have the word 'mod' next to their name. see example below. ONLY the moderators are actual HughesNet employees, the rest of the people on here are HughesNet customers, some new, some old. Often times though, you will find that it's other customers that will provide you with the info you need to troubleshoot and/or resolve your own modem, wifi issues because more than likely, they too have had the same issue at one time or another.
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