We bought our Gen 4 equipment in July of 2016 for 450.00 figuring we would save money in the long run rather than paying 15.00 a month to lease. After less than a year, I received a flyer about Gen 5 and called to find out about upgrading. I was told I would either have to buy all new equipment for 450.00 or start paying 15.00 a month to lease the equipment. I was never told when I purchased the equipment that I would not be able to upgrade to the next best, which of course I had assumed. So instead of paying 450.00, had I leased the equipment I would have only invested 165.00 up until that point to lease. Needless to say, I am furious and definitely feel this should have been explained when I decided to purchase. Obviously, had I known there was a chance the equipment I paid 450 for would be basically worthless less than a year later, I would have leased the equipment. I will not recommend this service to anybody and have already told several people about my personal experience and how I feel I was really screwed in this situation. When my contract is up, I will leave and never come back.
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