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About chrisjeanette
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| Date Last Visited |
01-03-2018
11:06 AM
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01-01-2018
10:09 PM
Thanks Amanda for the heads up. It's good to know that this exists.
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01-01-2018
10:05 PM
2 Kudos
Give me a break dude. Enough is enough. All we are saying is they should have a better system in place. If you have over a million customers a holiday should not keep you from some sort of notification. Don't act like it's the end of the world that we complain a little about being notified of these things. We pay alot of money for this service. If it was free then I wouldn't say anything.
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01-01-2018
09:51 PM
1 Kudo
I agree completely. Enough with the bs excuses and start acting like a real company.
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01-01-2018
09:49 PM
For those that don't think people use twitter for part of there info do a quick search for hughesnet down and see what comes up. Alot of people sending messages to hughesnet twitter account
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01-01-2018
09:41 PM
Also just because other ISPs are not doing it doesn't mean you shouldn't.
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01-01-2018
09:39 PM
What is your point. It would be nice to put that information out on any outlet you have to get the word out to your customers is my point. Im not going to go do research on comcast, charter, direct tv, etc to see if they have ever alerted there customers of an outage. I will tell you when I had charter you could call there 1-800 number and they would notify you of an outage. When you try and call hughesnet its either a busy tone or keeps ringing.
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01-01-2018
09:31 PM
Come on man. Most people have to rely on there data on there phone b/c hughesnet data runs out near the first part of the month. Why does hughesnet keep updated postings on twitter if they cant give us crucial information like this.
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01-01-2018
09:28 PM
Most people have cell phones with a data plan that is how Corrosive. If this was posted on twitter I would have found out 30 minutes ago this was the issue.
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01-01-2018
09:25 PM
Would be nice if hughesnet posted this information on there twitter channel.
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01-01-2018
07:19 PM
My service is down also. Even tried calling 866-347-3292 and there tech support line isn't working.
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09-11-2017
09:30 PM
Any word from the engineers? This has gotten so bad that my buffering is every 5-10 seconds. Basically unusable at this point.
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09-06-2017
09:51 PM
Update 6 September 2017 I have been working with level 2 tech support for the past week. In the evening I am still getting horrible speeds. They pushed some configurations out to my modem which did not fix the issue. My link below shows my latest speed results. Tier 2 tech support has now elevated my ticket to the engineers. Today is wednesday and they said they should here back from the engineer by friday. If not they gave me a pin to call in next week and check the status. I have had the service since 19 August and so far no resolution. We will see if the engineers can fix this. Still cant stream anything at night say from 7:00pm central on. Test results below: http://testmy.net/quickstats/chrisjeanette
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09-02-2017
11:07 PM
Did this ever get resolved? I am having the same issue. Working with tier 2 tech support to try and resolve.
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09-02-2017
11:02 PM
I really hope we can resolve this. I have been researching this and came across the same exact issue that I am having in the post below. Did not see a resolution on this post. Speeds are good during day and at night they come to a screeching halt. No buffering during the day but at night it is unusable. community.hughesnet.com/t5/Tech-Support/Slow-internet-at-night/td-p/16447/page/11
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09-01-2017
10:20 PM
Liz, Just letting you know I am still recieving constant buffering in the evenings. Any word yet on the engineers? thanks for any help
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08-31-2017
06:06 AM
Thank you Liz. Ran more speed tests last night and this morning. Same thing, last night speeds were extremeley slow, constatnt buffering. This morning they are great. Hope we can figure this out. See link below: http://testmy.net/quickstats/chrisjeanette
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08-30-2017
06:14 AM
Open DNS is another option. Primary: 208.67.222.222 Alternate: 208.67.220.220
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08-30-2017
05:57 AM
Ran more speed test this morning (4:55am central). Looks like my speeds are good during the day and in the evening slow way down. I will keep running test at different times of the day. Hopefully this problem will be fixed soon. See results below: http://testmy.net/quickstats/chrisjeanette
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08-29-2017
08:33 PM
Still getting horrible speeds. The Open DNS servers seemed to work for a bit but now back to slow speeds and constant buffering. My last 3 upload and download checks below were from direct connection (Cat 6 plugged directly from modem to laptop). Previous 3 to that was wireless. I am supposed to recieve a phone call from the escalated department within 2 business days. Still waiting on a phone call. Speeds below: http://testmy.net/quickstats/chrisjeanette
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08-29-2017
05:51 AM
1 Kudo
You can see on my test I made the Open DNS server change at Mon Aug 28 2017 @ 10:03:55 pm. My speed jumped quite a bit. Hope this helps someone out. http://testmy.net/quickstats/chrisjeanette
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08-29-2017
05:48 AM
Changed my DNS Primary and Alternate to the Open DNS Servers. This has increased my speed quite a bit. For anyone interested see IPs below: Primary: 208.67.222.222 Alternate: 208.67.220.220 I still need to work with an engineer to ensure everything is good but this seemed to help out. All of these test are in the morning. I seem to have all of my issues at night. I will do more tests tonight. http://testmy.net/quickstats/chrisjeanette
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08-28-2017
10:47 PM
Created an account on Testmy.net. Results are below for manual 25mb down and 4mb upload. 4mb Manual Upload Testmy.net 28 Aug 17 25mb Manual Testmy.net 28 Aug 17
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08-28-2017
10:13 PM
Hello, I have been a customer since 19 August 2017, 9 days. I have been experiencing extremely slow speeds for the past week. At first my speed tests were showing around 45mbps download after install. Now I get speeds anywhere from .36 to 7.85. I have attached several speed test from hughesnet and from testmy.net. Technical Support says they have escalated my case and an engineer will call me within 2 to 3 business days. I called Tech Support on Saturday to work this issue. I really hope they can fix my issue seeing that I currently cannot stream any videos without constant buffering. This is extremely frustrating since I spent hours researching this service and seeing that the Gen 5 was performing well. Any resolution would be great. I am trying to be as patient as I can. Testmy 27-28 August 2017 1st Hughes test 28 Aug 17 1st Testmy.net Test 28 Aug 17 2nd Hughes test 28 Aug 17 2nd Testmy.net Test 28 Aug 17 3rd Hughes test 28 Aug 17 3rd Testmy.net Test 28 Aug 17
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