Hi all, So unfortunately, I think I'm out of options. The technician came out and ran some tests. What he ran, he said looked normal, however he couldn't do much as I'm over my data limit. He took a look at the satellite, and said he could replace a piece that normal does the trick (I forget which one), but the satellite was put on the roof in a place where he couldn't legally get to it by OSHA standardswithout anchoring into my roof! That is completely understandable for him, but how was it installed like that???? The only advice he could give me was run a few speed tests when my data comes back to see if it matches what the tech over the phone said and use as little as possible. I do not want any more holes drilled into my roof, so I think I'm just going to have to deal with it for 22 more months and then cancel service. Thanks for everyone's help here, it was a million times more helpful than calling customer service.
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