ContributionsMost RecentMost LikesSolutionsRe: GEN5 slow download speedI tried to complain and all I got was them trying to tell me hour by hour how the speed was used. No good explanation on why it has slowed down so drastically. Got "oh well"!. I cancelled and they took out charges for early cancellation without any notice. They want your money but do not want to back up their service. Beware.Re: GEN5 slow download speedI tried to complain and all I got was them trying to tell me hour by hour how the speed was used. No good explanation on why it has slowed down so drastically. Got "oh well"!. I cancelled and they took out charges for early cancellation without any notice. They want your money but do not want to back up their service. Beware.