About M_

My sister, who is also a hughesnet customer, is taking online courses that require she watches videos. She consistently runs out of data. I rarely if ever run out of data and I have a huge surplus of tokens. Is it possible to transfer some (most) of my tokens to her account so that she can get through school without having to up her data plan?   Thanks, Michelle ... View more

Like many other people here, I'm experiencing less than 1mbps download speeds, packet loss and high latency - compared to what it has been in the past. I"m on Gen 5 and up until recently had been really happy with my service. I was seeing anywhere from 10mbps to 35mbps depending on time of day. I opened a ticket with support 2 days ago and after going through troubleshooting with 1st level it was determined that the issue is on the satellite end of things and as this was over the 1st tier support's training he decided to escalate the ticket, which meant I would receive a call within 24 hours. Perfectly understandable. That didn't happen. 2 days later (just now actually) I received a call back. The engineer I spoke to was very nice but basically told me that service had been oversold in my area and my beam is overloaded. Yay. Engineering is working on the issue and it should be resolved sometime over the next few weeks. Great. (yes there's sarcasm here). I was offered a discount, which I will accept obviously since I'm beyond the point of cancelling - not that I have any other options for service anyway. I have to say though it's pretty poor sales management to allow an area to be oversold to the point of a service being barely usable. I get it, Hughesnet wants to sell more, make more. Who doesn't? But when you are allowing the service you are selling to degrade this much why not stop selling until you get the problems fixed? I'm pretty sure if I were calling in for new service they'd sign me right up and schedule a tech to come out. I guess I'd be a poor business manager because that's not the way I would handle things. Very disappointing.  ... View more

I've been meaning to post for a while. I was successfully able to connect my xbox and can login to xbox live. And even better, I am able to participate in multiplayer games with few issues - there was some lag problems at first but those seem to have gone away. I'm also able to participate in party chat via xbox live. I could hear my friends perfectly and they could hear me. However, in the last 3-4 weeks I've been having issues with friends saying that sometimes they can't hear whole sentences when I'm speaking - or that it drops and then speeds up to catch up (the Alvin Chipmunk comparison has been used many times). Just wondering if anyone has any recommendations for things to check for the party chat? Nothing has changed on my side - same equipment/cables. My xbox is directly wired to my router - not using wireless. My signal strength looks ok (~100). Is there anything in particular I should be looking at in diagnosing the issue? It doesn't seem to matter whether it's raining or clear.  (Which I have to say is pretty awesome that I can play even in bad weather!).   If you are looking to get your xbox working, take a look at a thread I created a while back when trying to get mine working the subject is xbox one nat = moderate I posted the ports I had to use to get it working - keep in mind some of the ports are directly related to the game I play. ... View more

When I try to print an invoice from Chrome or from IE 11, it comes out all garbled up - as in, the frames for the invoice are there but no real data. And then the invoice list is thrown on top. I tried printing to printer and to xps file so it's printer independent. I am able to get a good invoice using Firefox. If support needs a copy of what is happening I can send the xps files.   Just an FYI for the people trying to print invoices. Oh and if you print to Microsoft XPS (or PDF) format instead of printer, it will save to a file that will allow you to print just 1 page without all the blank pages that get thrown in. ... View more

Ok so I bit the bullet and have signed up for an upgrade to Gen5. Hopefully it will go well and I will see 25mbps after 5pm versus the less than 1mbps I am getting now. I guess I have nothing to lose really unless it just completely fails. 🙂 Keep your fingers crossed for me - new install happens Thursday. ... View more

Just wondering if anyone else has this issue. When I call tech support, the automated system identifies my account by my phone number. Then it asks for my 5 digit zip code - which I enter correctly - then the system says it can't find that zip code. Also, when I try to use the feature "view/pay my bill without logging in" on the myhughesnet.com/customer care website, it only allows me to enter 5 digits and I enter them correctly and it fails. When I go look at my account it has my zipcode-plus4 as my zipcode - not just 5 digits. I've tried putting all of those numbers in when I call and on the website, and it will not accept them. I've tried editing my zipcode on my account to remove the plus 4 part of the zip - it won't allow me to do that. When I called in and tried to explain what was happening, I was given instructions on how to put my zipcode in...and when they saw it wouldn't work, they told me not to use that option. Seriously. That doesn't help when your automated system requires 5 digit zipcode in order to look up your account. This only started after the major change to the website a while back. I used to be able to view the bill without logging in, and I know it successfully looked up my account via the phone using zipcode because I remember hearing it perform automatic testing prior to getting a live person on the phone. ... View more

I have been noticing extremely slow speeds lately in the evenings. For example, last night, I called tech support and we did the following: rebooted the modem & my router; plugged my laptop into the modem directly. Regardless of what we tried my speeds never got near 1mb/sec. More like 6kb per second. He had me run the tests from both the customer care site as well as the testmy.net website. He timed how long it took to get to specific web pages. Mostly he just was amazed at how slow it actually was. He said he was sending some commands to my modem and it would take up to 30 minutes to complete. I was then to test and call back. I didn't bother to call. My speeds haven't changed. Tonight they are slightly higher, but still not even 1 mb per second.    I realize that I will likely never get the full speed advertised for my plan (15mb/sec). But not even getting 1mb/sec??   I also called on this same issue a few months ago. I was told my sat dish was out of alignment. I had to pay to have someone come out and tell me there was nothing wrong and that I actually had one of the strongest signals he'd ever seen. You can imagine I'm not crazy about paying for another tech to come out and tell me there's nothing wrong with my equipment or the alignment.   Is anyone else having similar speed issues? Did they get resolved? If so, how?   Thanks, Michelle ... View more