Just wondering if anyone else has this issue. When I call tech support, the automated system identifies my account by my phone number. Then it asks for my 5 digit zip code - which I enter correctly - then the system says it can't find that zip code. Also, when I try to use the feature "view/pay my bill without logging in" on the myhughesnet.com/customer care website, it only allows me to enter 5 digits and I enter them correctly and it fails. When I go look at my account it has my zipcode-plus4 as my zipcode - not just 5 digits. I've tried putting all of those numbers in when I call and on the website, and it will not accept them. I've tried editing my zipcode on my account to remove the plus 4 part of the zip - it won't allow me to do that. When I called in and tried to explain what was happening, I was given instructions on how to put my zipcode in...and when they saw it wouldn't work, they told me not to use that option. Seriously. That doesn't help when your automated system requires 5 digit zipcode in order to look up your account. This only started after the major change to the website a while back. I used to be able to view the bill without logging in, and I know it successfully looked up my account via the phone using zipcode because I remember hearing it perform automatic testing prior to getting a live person on the phone.
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