I'm a brand new customer, about 2 months now, I am beyond mad! My internet is sketchy at best. It's funny how your speed test says "excellent " however on everything else it's really bad! I am sitting 15 feet from modem you installed,I can see the lights and I cannot get internet fast. And forget watching a video it plays for 4 seconds, then buffering,4 more seconds then buffering. It's really sad!! I do not use it for online gaming however I do use it to download games and updates to my Xbox one,it took over 3 hours to download a simple game! I was extremely pissed off! You claim to have the greatest WiFi for multiple devices,I can't use 1 without slow speeds ! I am seriously about to cancel the service and pay the fee.
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