Amanda, This has been the WORST experiences I have EVER had with any service I have subscribed to. When a sales rep does not take the time to EDUCATE a prospective customer about a concern that is brought to them and signs them up anyways (my guess is there is a commission involved) that is DECEPTIVE business practices and a company cannot contract someone under those circumstances. After reading several of the posts here as well as googling "HughesNet Complaints" regarding the experiences others have had, I intend to file a complaint with the state of Wisconsin and the BBB. It is absolutely UNACCEPTABLE the tactics HughesNet uses to gain customers and then holds them hostage for a service that is not provided or is not capable of doing what is and SHOULD BE expected from an Internet Provider.
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I initially signed up for a residential plan but became concerned because my main reason for needing the internet was for work so I called back before it was installed and spoke with HughesNet about that concern. I didn't really even understand "latency" and how it impacted download speeds when working through a VPN until I called HughesNet again after a MISERABLE day of attempting to work from home and asked if there was a solution for the DRAMATIC drop in download speeds. The answer was no but this was never explained to me when I signed up for a business plan even though I was clear about my situation. The sales rep sold me on the amount of data available during business hours and FAILED to educate me about VPNs and latency- I'm educated NOW but HughNet still insists I owe them a termination fee which I will vehemently fight. NO ONE should be deceived about what a service can/cannot due especially when a concern is voiced BEFORE even beginning it.
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