I have had absolutely horrible service from HughesNet since I placed an order last week and I requested, through one of your surveys, that someone call me about it because there's too much info to type. I submitted that survey/request a week ago today and never received a call from anyone. I made a call to phone support today and spoke to Mary Lopez in the Phillipines, reference number 106973251, about a payment of $60 I had to make to the techinician for a non-standard installation fee which I was never told about when I asked what I was going to be paying for when I ordered the service. I want this credited to my account. Mary directed me here to make the request and attach a copy of the HUGHESNET receipt the technician gave me:
Please let me know as soon as possibe that this will be credited to me AND have someone from customer service call me call me.
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