About jmogey

I'm on beam 10, Gen5 E-17. I can sometimes get 5 Mbps during the day and generally get less that 1MBps in the evening. It's not uncommon to have speeds under 250K. This has been so for over 6 months. Sometimes I will see 20Mbps at 6am. I've been told that there are no plans to do anything on my beam and I been given credits to my acount and told that if I cancel I will not be charged early termination fees. ... View more

I agree that HughesNet has some serious problems and that their response has been virtually non-existent. I have had over six months of poor and deriorating service. The phone tech support has been non-support. The only sense of support I have had has come after discovering this forum. My sense, also, is the the mods and tech people are overwhelmed and have been unable to fix whatever is wrong. Perhaps they have no idea what is wrong. At long last I have been told that nothing is planned to be  done on my beam (beam 10 on E-17, my location is blacked out from E-19) and that I can cancel without fees and have been given credits to my account. They are still selling on beam 10, although not as agressively. What is upsetting is that a system that has worked well for a long time (I've been on HughesNet for over 7 years) has in a short period of time degenerated so radically with no acknowledgment from HughesNet. To my mind it is extraordinary stupidity in management. Perhaps it is because there are so few options for those of us in rural areas they believe we will be stuck with whatever they offer. I wish I could just do something else easily. I could try Excede, but not too many think highly of them. Or I could spend a lot of money to run a cable to the main road over half a mile away for so-so cable with half the download speeds that HughesNet advertises and periodic breaks in service. Please, if someone at HughesNet management reads what people are saying here, tell us something. ... View more

It's been over a month and a half since the word about the engineers starting to work on opening up capacity on the satellites and I have no idea what progress if any they have made. I've been pretty patient since I first flagged my poor download speeds last September. From reading this forum I know I am not alone in this.    Recently there has been some improvement during the day ( I just checked and got 5.1 Mbps dowbload), but evenings I'm back down to very low speeds (about 1M) and over the weekend I was back down in the 500K range. So there has been some improvement, but as soon as folks come home from work it is very bad. And even now, at 5.1M, it is far from what I should be able to get and an unreasonably small percent of what is advertised (yes I know "up tp 25M" is not always 25M). When it has been months at 300K-1000K 5.1 M seems great, but it isn't what I used to have on Gen4. So it's getting better, but has a way to go.   I hope that there would be a greater response from HughesNet, especially the business end. We should be offered rebates and reduced rates. Also if this problem is unresolvable in a resonable time frame there should be a "no questions asked" waiver of the cancellation fee.  From the tech end there should be regular updates on what's going on. I need to know if it is even feasible that there can be a solution to the problem, save launching anew satellite a few years from now. All of us on the receiving end of this problem need more than being asked to be patient. ... View more

Thanks Liz, I've done many tests at upwards of 44Mb with no noticeable differences. I just ran tests now: 1.3MB file 648Kbs, 25MB file 908Kbs. They're on my testmy.net account. Looking forward to whether you find anything on your end. Thannks again.   ... View more

Here are my results http://testmy.net/quickstats/john%20mogey   As you can see there are some spikes of good speeds in the midst of mainly very slow speeds. Right now is not so bad (actually very good by my history. ... View more

maratsade, do the moderators generally follow these posts or is it necessary to contact them privately? ... View more

I forgot to add that these low speeds are independent of timeof day. Every so often I will have good speeds (at least 10Mbs) for an hour or two), that too being independent of time of day. ... View more

"Yes, good points.  Forgive me if you've gone through all of this already, and if this is a stupid question, but have you tested your equipment to rule it out as the cause of the problem?" -maratsade I assume that you mean the dish, receiver,modem, and cables by equipment on this end (I've done tests of direct cable to the modem with same low performance). Two and a half months ago a technician came out and said everything here checked out ok and everytime (and that's been often) phone techs tell me that my modem checks out. But checks out and checks out at full speed may be two different things and I wonder if simply replacing the receiver and modem might make sense. I like your idea of a section where we can be updated on problems and progress. ... View more

And regarding unrealistic expectations: it is important to separate issues of service way outside what is reasonable and unreasonable expectations of reasonable service. My download speed in the neighborhood of 500K is unreasonable. ... View more

If there's no problem on their end it can only be equipment on my end. So send someone out and replace my modem/and or reeciver. That's a plan that may work. In chess it's said that no plan is worse than a bad plan. "The engineers may be trying to figure all of this out and it may take time."  Just saying that they are working on it helps, it says "you are being heard" and that soothes hard and frustrated feelings. Your reply is apprciated/ ... View more

This morning I'm at a blazing 707K download speed. I would like to hear from some Hughesnet person acknowledge that 1) I have a "real" problem and 2) that someone at Hughesnet is looking into it. I have been asked to be patient and have been over these past three months and all I see are poorer performance and all I hear is silence. I hope that one or both of the moderators would give me some indication that things are being looked into. Even to have a techician sent out to check the equipment (without my paying for it) would feel like someone cares. I read a lot of intemperate rants from people and think there would be less of these if they had a sense that someone cared. I've been a happy Hughesnet customer for over 7 years and have referred other people to Hughesnet and that I can again have a good experience with Hughesnet.   ... View more

Having heard nothing about what may be going on here I'll adda few things. I've been assuming that this may be due to heavy usage that paricularly affects my location on beam 10. I am now thiking that this may be incorrect because I've been doing regular speed tests over the last week, including today, Saturday, at 7 am. This morning I'm running from 200K to 500K. It's hard to beleive that so many people are downloading away this early. For the past week I have generally had speeds of about 1M, with occasionl burts up tp 5-6M. My equipment tests out ok according to phone tech support. Last night I started software updates on m system (about 600MB). It is still going on over 12hrs later with the packags downloading at 10KB/sec and at one point overnight the connection dropped (I do realize that these speeds are not simply related to actual speed tests, but are indicative of overall slowness and how it impacts use.). What can be going on? My signal right now is 124. Something is not ok. Modem? Receiver on the dish? I'm waiting for another call back from tech support and wonder how I can get someone at Hughesnet to come up with a plan that will solve this problem. ... View more

I would likw to offer a suggestion to those who respond to issues of slow download speeds to refrain from protocols Hughesnet has for testing download speeds. The kind of download speeds many of us are experiencing are orders of magnitude from what we should be expecting. We're not complaining about 15Mbps, but 1M and less. Less official speak will lead to a better sense of being heard. Right now I'm ready to scream because I do not believe I am being heard and every time I have to spend an hour on download tests for the umpteenth time with tech leaves me with the belief that Hughesnet won't believe me (and goodness, they have my file!). ... View more

The best I can make out from all this is that there is nothing that can be done. The tech people who run their tests say that there is no problem with my equipment. The problem has to lie between me and the satellite and I connect to the satellite on this beam 10 "straw." This is how I understand it. Maybe it is some mysterious problem with the modem, but that seems unlikely from the symptoms. I assume that there are statistics on beam 10 traffic and whether it is higher than other E-17 beams. This morning I am getting 255K download speeds. That is 1% of 25M. I am told that the standard is 60%, i.e. 15M. I have been given a reduction in what I pay because Hughesnet is unable to provide what they advertise. I need a decent functional internet, I don't do streaming, but I do need to download things in a reasonable time and be able to load a web site in less than a couple of minutes. If Hughesnet is doing nothing more than hope people will upgrade unbidden then I may have to do find an alternative. I've been on Hughesnet for over 7 years and have never had such a slow system and don't want to switch. It would be good if I had some idea that this will change and that I could get reasoanable service. ... View more

I'm not blowing her off; I am frustrated and getting more so as performance has been deteriorating. My reading of the replies to my previous post is that things will improve as people move onto E-19. They haven't.  Since that posting I've been in touch with phone support and I get someything to the effect "we're not aware of any problems. ." I'm sorry if my post seemed offensive, but I have no way of knowing if anyone is dealing with what seems to be a beam 10 E-17 problem as everyone tells me my equipment is working normally. I will PM Amanda. ... View more

I posted this because things aren't getting better, which is what I hoped from last month's posting .  They are actually getting worse. Most recent speed test was 303 K download, 147 K upload.   ... View more

western or, signal 118 ... View more

thirty minutes ago I got 297K. I'm on beam 10. ... View more

So if I understand Amanda's and Corrosive's last replies there is a real problem of potential beam overload. Are some beam 10 users going to be moved to E-19? And if not, does that mean that beam 10 will always be prone to erratic service? Are there statistics on how many users are on each beam? ... View more

I don't understand how the beams work. If a beam is overloaded doesn't that become a bottleneck? If nobody on beam 10 can move to E-19 I wonder how things will improve. Maybe the beams can handle far more than they do and the bottleneck is in the satellite and its communication to the ground station. I'm curious about this, although I do see that it's a bit off-topic.     ... View more

Amanda, Thanks. Tech support is supposed to be calling me. Today I seem to be having very good speeds (15 Mbps and more). A similar thing happened two weeks ago for a few days and then the speeds went way down, below 1Mbps to as low as 300Kbps. I hope that things will improve so that I will have good service. It would be good if Hughesnet acknowledges the problem and provides information on the status of its resolution, such as "we've moved x thousand accounts to E-19.   ... View more

I really appreciate your reply. I have been keeping records of download speeds and will keep doing so as I am thinking of a more formal complaint. For the past week speeds have rarely gone over 1Mbps and oddly today they are over 10Mbps and as high as 15. What process do I go through to have someone check if I have a sight line on Echostar 19? I'm not interested in switching because I have heard too many complaints about Excede and getting cable to our place would mean laying a quarter mile of cable to our place, which is not cheap and the cable out here isn't very reliable. Can tech support (a higher level are supposed to call back within a few days) do this ?   ... View more