It's been over a month and a half since the word about the engineers starting to work on opening up capacity on the satellites and I have no idea what progress if any they have made. I've been pretty patient since I first flagged my poor download speeds last September. From reading this forum I know I am not alone in this. Recently there has been some improvement during the day ( I just checked and got 5.1 Mbps dowbload), but evenings I'm back down to very low speeds (about 1M) and over the weekend I was back down in the 500K range. So there has been some improvement, but as soon as folks come home from work it is very bad. And even now, at 5.1M, it is far from what I should be able to get and an unreasonably small percent of what is advertised (yes I know "up tp 25M" is not always 25M). When it has been months at 300K-1000K 5.1 M seems great, but it isn't what I used to have on Gen4. So it's getting better, but has a way to go. I hope that there would be a greater response from HughesNet, especially the business end. We should be offered rebates and reduced rates. Also if this problem is unresolvable in a resonable time frame there should be a "no questions asked" waiver of the cancellation fee. From the tech end there should be regular updates on what's going on. I need to know if it is even feasible that there can be a solution to the problem, save launching anew satellite a few years from now. All of us on the receiving end of this problem need more than being asked to be patient.
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