About maryvanduyne

How many times do people have to complain about the things that sales reps don't tell new customers before HughesNet makes some serious changes?   I was NOT informed that "taxes" not included in the initial debit to my new order would be added to my account and debited after the installation.  Only when I contacted customer support about what I perceived to be an unauthorized debit from my bank account was I informed of this dubious practice.   I was NOT informed that waiving a hard copy invoice to be mailed (thereby avoiding $5.00 monthly fee), that I was enrolled in automatic bill pay and when these automatic debits would be made.  I pay my bills online but have no other auto-pay accounts.  This shows that HughesNet has great distrust in their customers and, quite honestly, given the lack of important information provided by the sales reps, I now have distrust in HughesNet.  IMO, there is NO excuse for not providing customers with the option of sending a new bill notice via their hughes.net email account, and only in those cases involving delinquent accounts should the auto-pay option be exercised as an alternative to shutting off service.    This is no way to treat new customers.      ... View more