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Thanks for the response, but I won't be doing any additional troubleshooting.  The Hughes Net Advanced Tech Support representative acknowledged that this is a capacity issue on their side, and also said that there's nothing that more troubleshooting will accomplish.      ... View more

No, I upgraded to Gen 5 in early 2017, and I’ve confirmed that I’m on satellite 19, beam 54. Just did a speed check at 4:00AM and have 45 mbps download. I was on-line most of yesterday and was seeing between 200kbps and 1mbps download and less than 1mbps upload throughout the day. This is the standard performance these days. ... View more

I am in Santa Cruz County and am served by Beam 54.  I've been a Hughes Net customer since March, 2016 and generally have had connectivity that's in line with target speeds.  Starting a few months ago, we began to notice very slow internet access, but didn't pay much attention to it.  About 6 weeks ago I performed some speed checks using the Hughes Net speed test program and found between .09 - 1mpbs down, and 1 - 3mbps up.    I also found that in the early morning hours (1:00AM - 5:30AM) I would almost always exceed the target speeds for down and uploads, and get the "blazing fast" internet connection that the Hughes Net TV ads mention.  Then, around 6:30AM connectivity would quickly return to dial-up speeds and remain that way until around 1:00AM again.   I spent more than 1.5 hours on 3 separate calls to tech support, tried all of the recommendations, including connecting directly to the Hughes Net Gen 5 router with an ethernet cable.  Nothing made any impact.  My call was then escalated to "Advanced Tech Support" as a Level 4 escalation.  I was told that I would receive a call back within 48 - 72 hours, and finally received a call back 10 days later.  I was hoping that there would be some advanced troubleshooting, but was told that there was nothing that could be done and that the problem was the result of signing up so many new customers and not having enough server capacity.  I was also told that they were working to add server capacity, and it may be a "few weeks" but there was no commitment or other detail.  Basically I was told that they knew what the problem and were "working on it."   I complained about the dial-up speeds and was offered a 30% reduction in my bill for 6 months.  I commented that a discount on a service that is unusable means nothing, and was then offered the same discount for 1 year.    I'm very disappointed in Hughes Net.  They had to know that poor service for everyone would be the result of adding new customers without having the infrastructure on-line to serve all their customers, but they did it anyway.  And, they continue to advertise "blazing fast" speeds and sign up new customers.  I suppose they have a business model that tells them that the number of existing customers they lose will be less than the number of new customers they sign up, so overall it's more positive for the bottom line.   So, for those of us on Beam 54, we can expect the dial-up modem speeds of 20 years ago with no end in sight.  But if you can get to a Level 4 escalation to Advanced Tech Support and complain reasonably and firmly, you can get a discount on a service that is pretty much unusable.   I'd really like to hear from the moderator on this thread if I've missed something. ... View more