I feel your pain. My salesperson lied to me as well, but mine was in regard to data useage. I wanted to be sure I could still function at the reduced speed once my plan ran out, in the event that happened. Well, it happened, and within a matter of a few days. Now, I get less than 1MB down. I can't stream, VPN, or make voice calls on my cell phone with that junk. I would prefer to switch back to DSL. At least the speed doesn't get cut. It was about half as fast, but at least it was consistent. Customer service couldn't do anything for me, and suggested that I just need to change my behavior to make the product work for me. Really? I had hoped some sort of satisfaction gurantee would have applied, but it does not. I asked them to just come get my equipment, and I'd switch back, but they told me it would be $400 to cancel my service. This was within 3 weeks of getting the crap service. But there's another lie. When explaining everything to me, I was told it was up to $200 for early termination. At this point, I would gladly pay $200 to get out of this junk. I hate it, and won't ever recommend it to anyone.
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I'm new to Hughes. When speaking with the salesperson, I asked questions about what happens when I hit my limit. I was advised that I could still stream, but probably wouldn't be able to game. I don't game anyway, so I wasn't concerned about that. The salesperson could not specifically identify what the speed would drop to, but assured me that streaming and VPN would work fine at the lower speed. Now, I see that I get reduced to 1 MB or less. I can't VPN on that, and can just barely stream Netflix. Further, I have WiFi calling on my cell phone, which is the only way I can use it where I live. With speed being that slow, I can't even have a voice call. I'm terribly unsatisfied with the service, especially after being told that I would still be able to perform "normally" at reduced speed. Plus, even within one month, I wanted to swtich back to DSL, but Hughes tells me I have to pay $400 to get out of my contract. Again, the salesperson told me $200, which I might go ahead and do. The only suggestions I get from Hughes is to buy tokens. Really? 3GB for $9? No thanks. If I'm using that much in a day, you're going to break me if I do that. I feel like I was lied to by sales, and accounting won't let me cancel within 3 weeks of having service. I'm disgusted, and won't recommend this service to anyone ever.
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