I’ve been with hughesnet for a few months now and I’m extremely unhappy with my service. Setup/install went fine, but apparently there was a glitch in the system and I kept showing that I was awaiting install. After several automated messages that my install rep would be coming out (and several iterations of me canceling, since I’d already had it installed) at least two install techs showing up to my house, Hughesnet finally got the memo that they’d already installed my dish. Now that that’s sorted out, the internet is total garbage. On my sales call, I was told that with the speeds Gen 5 would provide I would be able to stream video (Hulu/Netflix/etc.) no problem. This has been categorically not the case. Almost every time I watch steaming video, it stops to buffer several times and the quality often diminishes to far worse than SD quality. It makes me want to throw my router out the window. Tonight, I have zero internet connectivity. I’ve rebooted my router several times and still no transmit or receive lights. I don’t know if it’s because it’s foggy here, or if it’s just the standard of service I should expect from Hughesnet, but I’m furious. I can’t believe I’m paying as much as I am for terrible broken internet. Since it seems that Hughesnet can’t figure out how to provide reasonable and reliable internet that meets the needs of a 21st century internet user, I want out. My provider isn’t meeting their end of the contract, so I want out of it. Customer service, make this happen.
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