About olimpia_g1963

I started my services with Hughes net in October 2017; prior to my starting this internet services, I had contact the Sales person and they offered a good deal. I mention to the saleperson that I was needing the internet WIFI to work for me since I am a State of Texas employee and I work from home and so I use a VPN to log into the the secured work site. She stated that this would be no problem using it for work. So I had noticed once I did start working my laptop was a a very slow speed. My speed test were drastically low! I contacted the helpdesk with HughesNet and that person ran a check also and stated there were no issues and I mention to her that I was requesting a tech to come out and perform a spot check and she stated that would be 150 to come out to check when she can check ti now and it showed that the internet was working. I also explanin to her that when the tech had came out it was thundering and pouring rain when he installed so maybe he didn't do it correctly and she went on to say no everything shows on her end working. So then I asked her if I could opt out of this contract since I hadn't even been with them a month and she stated that it would cost me $400 to cancel. Of course I don't have that kind of money. Again I express myself telling her that I need a faster speed to use for work using the VPN and she concluded telling me that I needed to turn off my TVs and my tablets and phones that are using the WIFI so I can get a better connection!! REALLY!! Ugh. So we ended our conversation with that. I conducted a survey on this call and I gave them all low scores. Today, 12/01/2017 I recieved a call from Art, from Phoenix AZ office and he was asking why I had such low scores on the survey, that's when I proceeded to explain everything in detail as I have done above. He mention to me that both the sales person and the person that I spoke to should of let me know that HughesNet does not work well with VPNs. I want to file a complaint for misrepresentation of services to HughesNet. The internet is not compatable to use of a VPN. My job is very senstive since I work for the State of Texas and my work is time senstive to make sure my job is done to saving children's lives. I cannot be having a slow dragging internet. I would like to have someone contact me ASAP, to have my services discontinue as quickly as possible so I can move on to get another provide that will asisst me on getting my work done effectively and efficent. Art was very thoughtful and very knowledgable to assist me on getting me more info on about the VPN and how it does not work.  Thank you. ... View more