About dirtred9

@GabeU or anyone else out there connected with HN...   Can you please explain why HN won't allow us to use Ookla? Every internet provider I've ever had recognized Ookla tests and encouraged the users to test speeds using the app/website if we ever had questions. I question what the real problems are with HN and think it is something more complex than just speed issues. When I use the Ookla app and run a speed test, it takes 10x the time to ping a test server than any other ISP I've ever had. I can run a test just using my Verizon cell signal and it will take 2-3 seconds to find a server to run the test. When I connect to HN and do the same thing, it can take 30+ seconds before a server is found to run the test.   That is where I think all the problems lie with trying to stream and why Netflix, Hulu, etc time out. It takes too long ot find the server. ... View more

@Liz   Please check my message to you. The technician showed up and claimed everything was fixed. It is not fixed. I am not able to stream anything... tried both yesterday and today. I just ran a TestMy test and got 1.4mbps. ... View more

@GabeU @C0RR0SIVE   I still have yet to have anyone from HughesNet repond to this thread and try to fix the issue? I've posted my test.my results and am having the same issues... slow speeds at night and no way to stream. What do I have to do to get someone to respond or try to fix the issue? Why is this problem continually going on?   Do the staff at HughesNet realize how frustrating it is to pay $120+ a month and not be able to watch a show or movie with my family in the evening when we are all home together? Or not be able to download any files for work in the evenings because it takes so long? Please someone... ANYONE... give me a valid reason why I continually have horrible speeds between the hours of 4:00 and 10:00PM?!?! ... View more

I'm going to reply to this thread because I am in the same boat. I have been dealing with slow speed in the evenings for over a month, have a thread started here, have had a discussion with @GabeU, and still have NOT had anyone from HughesNet try to resolve the issue. This is ridiculous.   To make matters worse, two things happened while in CO last week visiting my family.   1) My sister has internet that bounces from radio tower to radio tower. They pay a fraction of what I pay while only getting about 5mbps download speeds but have ZERO problems streaming live TV or movies at anytime. Oh, and they have unlimited data. 2) Stayed in Granby, CO at a rental house that had HughesNet. Each evening, my girls watched Netflix with ZERO problems... absolutely no buffering and no quality issues. Why can I stream in Granby, CO just fine in the evening but average about 1mbps download here in TX and can't stream anything from 4:00-10:00PM? ... View more

Well, going on 3 weeks since I first posted my issue and I have yet to have anyone from HN contact me or even reply to this thread. I am still having horrible speeds between 5:00 and 11:00 pm to the point I can't do anything via the internet. This is the time of evening we occassionally like to sit down and watch something as a family on Netflix, but that CANNOT happen between those hours. Streaming does not exist during that time frame.   Just absolutely horrible service and customer service. Pathetic... ... View more

I have posted my testmy link. It's in the first page of this thread. ... View more

@GabeU   Thank you for the explanation of advertising. I'm quite well versed in that, though it does not change my stance on HughesNet. The problem with your examples is that the advertising done by the other companies (Tide, Comcast, Verizon, AT&T) is defined by such a small margin of error or difference between competitors that no one can really tell a difference. The Spring commercials are prime examples of that... can consumers really tell the difference in a 1% network variance?   HughesNet might be the only option where you are located, so you have nothing to compare them to. Where I am located I can get HughesNet, Exede, a hot-spot from one of the cellular companies, or even radio tower (fixed wireless) service. At this point it's moot whether HughesNet said they were the fastest or the best for a rural location. What stands is that they advertised a service that is unusable from about 5:00PM to 10:00PM at night without ever cautioning the customer that this would happen. And based on some of the other threads, knew it was happening when my service started.   I don't know if you are an employee or not, but it is clear that you are partial to HughesNet to the point of defending them, which is fine. I am glad you have no issues with them. But on the other hand, I as well as many others ARE having issues. I pay for the best service they provide (50gb of data) but am only able to use it in the middle of the day or while I sleep. It cannot be used during evening/night hours.   Couple my speed issues with the fact that, STILL, no one from the company has reached out to try and resolve the issue is beyond defending... and I don't see how you can.   **PS: Based on what I posted earlier in this thread, the "known issues" with certain beams did not even include the beam that I am on. So whatever outstanding issues that HughesNet has and are trying to resolve aren't directly associated with what I am dealing with. ... View more

@GabeU   Thanks for your concern.   To correct some of the things you said, HughesNet is most definitely unique. I've had internet provided by HughesNet, Exede, Comcast, and AT&T. Over the years, I have had issues with each of them, but HughesNet is the only company to sell a good or service promoting certain standards and being unable to meet those standards. On top of that, I have voiced my issue on this forum and have YET to have any HughesNet employee actually contact me or try to solve my issue. Another way they are unique is wanting the customer to pay for issues that are HughesNet's fault. If I had an issue that could not be resolved over the phone by a tech at previous companies, they would send someone out ASAP to look at the hardware and diagnose the problem. At HughesNet, they want to charge me to have someone come out or have me run diagnostics and report back to them. And in the case of the later instance, even when I do so, I still can't get an employee of the company to respond to figure out what the issue is.   This is quinessential "over promise, under deliver." HughesNet promises, via advertising, to be the fastest and best rural internet there is, makes more false promises over the phone, but is unable to keep up when the service is actually installed and after you have signed a 2 year contract. All the while telling their customers to "be patient" and that "we are working on the issues." Why are they having issues? Why did they launch and start providing a service before they knew they could follow through on providing that service? And why would they hurry to resolve the problem? They have us "locked" into a 2 year contract so they can take their time resolving it but still sell the service as if nothing is wrong. Do you think they tell new customers on the phone that they are having issues with certain beams and that speeds may not be as advertised? Please tell me you don't ACTUALLY think that the salespeople on the phone are hoenst when it comes to how the service is currently operating.   The answer to that last question is all you need to know about HughesNet... ... View more

As much as I'd like to think that HughesNet, Exede, and the other companies out there are here to help instead of make a quick buck, it's just simply not the truth. That is why they rope you into a 2-year contract and make it almost impossible to get out.   The reality is that HughesNet knows they have issues and there isn't anything they can do to fix it. After reading quite a few threads on this forum, have you noticed how many hoops a customer has to jump through just to get someone to help diagnose a problem? Only use this website, only run a speed test this way, etc. And then they ask questions to string along the thread that further increases the time it takes to actually a) figure out what the problem is and b) try to fix it. But after reading others on this forum, I don't think HughesNet actually fixes anything.    It is very frustrating from a customer point of view and there is little we can do. I would suggest dropping your service and going with someone like Exede. I didn't have any issues with them but switched to HughesNet because they offered larger data packages. Now Exede offers the same thing... and I never had the speed issues with them as I do with HughesNet.   Very disappointing... ... View more

Speeds have been pretty good throughout the day today. I just turned on Netflix and was able to stream a movie in 720P.   I will continue to test and see if I can isolate the issues to the evening times... ... View more

http://testmy.net/quickstats/dirtred9   Here is my testmy page. I am still having the same issue. I tried again tonight to stream something and ZERO success. I turned off the video data saver again like I had done before, but that didn't help.   To further add insult to injury, I turned on my work hotspot (Sprint) and normally get horrible service where I live. When I turned on the hotspot, I had 1 bar of coverage. Nonetheless, I connected the device to the hotspot, went to Netflix, and was able to stream a Christmas movie for my girls in 720P with absolutely no issue. Again, could not even stream with HughesNet service in 480 at all... kept timing out.   I will continue to do speed tests, but outside of the crazy 40mbps at 11:20 the other night, most have been an average of 3-5mbps. This is unacceptable. I should not have to be paying for the quality of this service. ... View more

Corrosive,   I'm sorry, I thought you were part of the customer service team. Nevertheless, why are you responding? Don't get me wrong, I appreciate the replies, but if you don't work for HughesNet why do you care?   I'm still confused what a speed test will do to help solve my issues. According to multiple different tests on mulitple different sites, including the HughesNet speed test itself, my speeds have always been "adequate." Despite the reading, I still can't stream. Hence why I don't understand what's going on.   But I will try and do as you say and provide the results. ... View more

Echostar 19 NAD and beam 104.   I appreciate your reply, but that is the worst customer service response anyone in your position could provide. "The speeds are "upto and not guaranteed..." really? Is that the legal way you get around charging people and providing a service below what is advertised? If that truly is the company's response to dissastisfied customers who have real issues, switching over was really the wrong choice.   As stated in my initial post, the speed readings are pointless. HughesNet was showing speeds of 20+mbps and my cellular signal was showing speeds of 4 mbps. HughesNet I can't stream anything yet on my phone I can stream whatever I want with the cellular signal. Would you care to explain to me how that is possible?   Also, since there are "known" issues with beams and what not, what is HughesNet doing to remedy the customers who are having issues? I didn't see my beam on the list provided, but I bet that is the issue. When I run a test on multiple different sites, it takes at least 30 seconds before the ping even starts.   Please let me know if this situation can be remedied or if I need to look for internet from another provider. ... View more