@GabeU Thanks for your concern. To correct some of the things you said, HughesNet is most definitely unique. I've had internet provided by HughesNet, Exede, Comcast, and AT&T. Over the years, I have had issues with each of them, but HughesNet is the only company to sell a good or service promoting certain standards and being unable to meet those standards. On top of that, I have voiced my issue on this forum and have YET to have any HughesNet employee actually contact me or try to solve my issue. Another way they are unique is wanting the customer to pay for issues that are HughesNet's fault. If I had an issue that could not be resolved over the phone by a tech at previous companies, they would send someone out ASAP to look at the hardware and diagnose the problem. At HughesNet, they want to charge me to have someone come out or have me run diagnostics and report back to them. And in the case of the later instance, even when I do so, I still can't get an employee of the company to respond to figure out what the issue is. This is quinessential "over promise, under deliver." HughesNet promises, via advertising, to be the fastest and best rural internet there is, makes more false promises over the phone, but is unable to keep up when the service is actually installed and after you have signed a 2 year contract. All the while telling their customers to "be patient" and that "we are working on the issues." Why are they having issues? Why did they launch and start providing a service before they knew they could follow through on providing that service? And why would they hurry to resolve the problem? They have us "locked" into a 2 year contract so they can take their time resolving it but still sell the service as if nothing is wrong. Do you think they tell new customers on the phone that they are having issues with certain beams and that speeds may not be as advertised? Please tell me you don't ACTUALLY think that the salespeople on the phone are hoenst when it comes to how the service is currently operating. The answer to that last question is all you need to know about HughesNet...
... View more