About kraan64

Hi,   I am on a Gen5 Business connection, and wanted to check our data usage to see how we are doing.   Of course you can go to your own modem (192.168.0.1), but in our case it always shows that the maximum is still available, in other words, it looks like no data is being used. Alternatively you could go to this portal and click 'My Usage', but that consistently shows an error message, which also does not help me.   Any other ways of getting a reliable report on what this months data usage is ?   Thanks, ... View more

Hi,   I just switched from Gen5 Residential to Gen5 Business in order to get a static IP address, which on it's works fine.   However, I am now no longer able to connect to remote server using Remote Desktop. When I try any server, it fails, with the standard RDP message "Remote Desktop can't connect to the remote computer ......" This was working fine with Gen5 Residential, but not with the business modem. This is not a firewall issue. I have checked that with one server, and the firewall clearly accepts my IP address, per the firewall logs. Some other server are not behind a firewall, but the result is the same.   Stranger yet, when I connect to VPN and then try to connect to the same servers using RDP, it works just fine, but VPN makes it slow, which is why I need to be able to connect directly.   Anybody else have this issue ? Is there anyone with a Business account, not having RDP issues (to external servers that is.) ? Any special settings I need ?   I have called Support, but they do not have a solution as of yet. ... View more