Life happens while we’re making others plans. Yes, there were many errors and insults associated with this entire fiasco and I own my rude remarks. It was not all bad and I actually enjoyed much of the sarcastic banter. I was sent to this site by the folks at Home Tech, with the understanding that “experts” would be taking my case from that point forward. That did not happen. I received the canned initial response from the employees and afterward it was pretty much the non-employees who were doing all the talking and making recommendations, when not being rude or condescending and highly critical of my limited experience with computers. No, we did not get off to a good start and I remain highly resentful of the actual employees doing little to nothing throughout the period from July to January. But, that is old history and immaterial now. Having no bearing at this juncture, but had I known the Hughes system was so severely laden with major service problems and hosted so many grossly unhappy customers, I would never have signed up. I have no wish to know the inner workings of computers, no desire to be a tech and care less about how satellites function. I am and wish to remain, plug-n-play. So, thats that. It is what it is. If planning to continue your issue resolution efforts, consider being a bit more tolerant of other folks while understanding everyone does not enjoy your level of technological expertise. Mark Twain said it best I think, “We’re all ignorant just ignorant of different things”. You gain nothing being callous and rude to others as you attempt to dazzle them with knowledge and they are already peeved and frustrated or would not be here to begin with. Best wishes for a peaceful, safe and prosperous 2017 and beyond.
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