I am experiencing the same problems. 3 phone calls and no call backs. less than 1mbps download speed for some time now. Very upset with technical support. They tell me it has been escalated to the advanced support department and they will call me back. Been told this 3 times and no call back. I very upset and disappointed that Hughesnet can't solve this problem. We are paying for up to 15mbps and we aren't even getting close to that. We run a very limited wireless system in our with only my laptop and my wife's computer attached. No other razmataz stuff going on. Both on Windows 10. Have it stripped down to the bear minimum. I am and ex technical developer for 40 years and don't understand why Hugesnet technical support personnel can not or will not respond. As far as I am concerned they are in breach of contract we may go down that path from a legal perspective. This better get fixed quickly.
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