In May 2020 I wanted to cancel my account because I am not currently living at that address. A HughesNet representative convinced me instead to put the account into Suspended status - it was free, and would reduce hassle if I wanted to reactivate it someday. In June 2021 HughesNet unilaterally reactivated my account without telling me, and began billing me again, auto-debiting the charges without my approval. I have now been charged hundreds of dollars for service I am not getting. When I call to cancel the account, I am told that the Cancellation Department is closed. If I ask to speak to a manager, I am put on eternal hold. I used to recommend HughesNet to others, but now I have to do the opposite. This discourages me from using HughesNet again when I return to my address of record. If I don't get my money refunded and my account canceled, I will post this on all my social media accounts and file a complaint with the government communications commission. A lot of people in my area use satellite services, but there are other alternatives available.
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