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About Myhill
since
12-21-2017
11-12-2018
Myhill
Sophomore
17
Posts
4
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0
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11-12-2018
06:36 PM
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11-12-2018
03:09 PM
Coming up on a year now with Hughes, speed has never increased! Now, for some reason, it's so slow on download I thought it was going to send me a message to just try again later! Clear skies over NW Oregon today! Never have been able to do any streaming with it, but this isn't even wanting to load text!
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04-17-2018
05:47 PM
4 Kudos
I have to give the technical support folks a pat on the back. I lost service last Saturday when we had some storms move through the area. Called the support line and worked through some things with the tech, no real help and loss of service attributed to storm. Sunday the thing would come and go and then finally went. Called support on Monday, round #2 of working through some things on line, ran out of ideas and escalated. Still no service today (Tuesday) and figured I may as well keep things rolling. Called today, tech ran through some more things from her end, then got me connected with the next eschelon of support. Jeffrey was able to provide the necessary support to get my system back up. So, don't lose patience. Keep track of what's going on both between yourself and the techs as well as what your system is doing (or not doing). Stay with your issue until resolved!
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01-13-2018
03:38 PM
Doesn't seem to make any difference if the data saver is on or off. The shows we are trying to stream are on Netflix which we get via internet. Most are HD.
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01-06-2018
01:22 PM
This continues to be a not so funny joke of a system. Tried to watch a movie last night, just get constant buffering every 3 or 4 minutes. Speeds picked up a few days ago, then dropped back down and now they are dragging again! No word from anyone at Hughes on what/when they are doing anything about the performance.
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01-02-2018
09:28 AM
Okay, Hughes. Holiday is over. Internet speeds are still slow and I'm still waiting on word from "engineering" as to what their fix will be. Where's my repair ticket at now?
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12-29-2017
09:15 PM
For whatever reason, the board is pretty quiet with responses today. I'm only a little over a week into this thing, and I'm still on the fence. When it works smoothly, it's better than what I had. Trouble is, it doesn't download or upload smoothly at all. Go to the suggested website Testmy.net and upload a 25mb file. Watch the indicator line as it runs. When it gets graphed out, the variance is pretty severe. Most likely what's causing the buffering. Need someone on here whose system works good to run the test, see if it bounces around on their system. I see most of the complaints are about Gen 5 systems and are fairly new. I'm not convinced that some of the routers aren't bad or marginal. They pass all the "tests" that they need to in order to be signed off, but there isn't anything done to test the quality of your internet connection until you log onto your own.
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12-29-2017
02:27 PM
Ran some tests this morning. Download speeds indicated are okay, just way under advertised. Oddly, even at those downloads, the signal is so uneven it still causes buffering to occur in videos. I received an email that engineering was working on this, but no status or estimate. https://testmy.net/stats/?&t=c&d=12292017&x=7&l=25&q=23303085788974
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12-27-2017
03:44 PM
How about something simple? Can you or can you not get my system performing as advertised? That would mean the ability to "stream movies, videos". Can't do that right now, consistent buffering taking place. I'm on Echostar 17, beam 10. Gen 5 system. Searching around tells me that combination is not the most compatible. Maybe fixed by now, maybe not. I've did a chat session, phone call, and this board. One week later, the system is operating the same as it did the day of install. S...L...O...W....!!!!
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12-27-2017
02:47 PM
I'm a week and a day into this new install which hasn't worked right from day 1. Right now, I'm back on usb modem with hughesnet shut off. It's worthless to try to watch anything other than text. I called last Wednesday, the day after install when the system would not let me watch a simple video on YouTube. Streaming anything is out of the question. Yesterday, I ran tests using the "suggested" website. A few times,I actually hit the download speed I expected, but it only lasted a few seconds. Then, back to buffering. I've read responses from support saying beams are overloaded, running slow due to usage, etc.! Hey, folks, that's not my problem! You sell a system and advertise 25mbs speeds, streaming videos, and internet TV. Can't produce any of that with this system. After reading through hundreds of complaints about this very problem, it's obvious Hughesnet is just a money grabber. So, after a week of waiting for "engineering" and piddling around with the system, you can come and get it. No payment will be made on a system that fails to live up to its advertised performance.
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12-26-2017
03:47 PM
This result is 25mb. The "average" speed shows okay, it's more interesting the way the graph comes up. By their guidelines, this shows a poor connection. Currently my beam strength is 114. https://testmy.net/db/7Jk9OjdDZ
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12-26-2017
01:05 PM
[url=https://testmy.net/db/zrS8Iiekp][img]https://testmy.net/zrS8Iiekp.png[/img][/url] Here's my blazing download speed!
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12-26-2017
12:53 PM
Why isn't the installer required to make sure the system is performing to advertised status? This is ridiculous! During my contact with customer service, the person on the other end was able to test my system and said it was not performing as it should and escalated to engineering! I'm a retired semiconductor engineer and not going to play games with you on your system's performance.
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12-26-2017
09:32 AM
Gabe, I can do the tests easy enough. What I'm having a hard time with is a brand new system install which has not worked as advertised since the install. Why should a new customer have to run tests to try to get a new system working? Ever since day one this system has not delivered! Simple YouTube videos that even my previous broadband connection would play cannot be watched without the usual "buffering" taking place. Streaming anything is totally out of the question. My satellite signal strength stays in the 110-112 range, so it's not a connection issue. That leads me to believe the HT2000 is not performing as it should.
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12-25-2017
08:09 PM
Brand new system. Can't watch any video, can barely scroll pages! Came from a broadband due to data limits. Might have to go back. I already did a chat session which was escalated to engineering (?), and a phone call that was also escalated. System is not performing as advertised!
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