About Myhill

Coming up on a year now with Hughes, speed has never increased!  Now, for some reason, it's so slow on download I thought it was going to send me a message to just try again later!  Clear skies over NW Oregon today!  Never have been able to do any streaming with it, but this isn't even wanting to load text!   ... View more

I have to give the technical support folks a pat on the back.  I lost service last Saturday when we had some storms move through the area.  Called the support line and worked through some things with the tech, no real help and loss of service attributed to storm.  Sunday the thing would come and go and then finally went.  Called support on Monday, round #2 of working through some things on line, ran out of ideas and escalated.  Still no service today (Tuesday) and figured I may as well keep things rolling.  Called today, tech ran through some more things from her end, then got me connected with the next eschelon of support.  Jeffrey was able to provide the necessary support to get my system back up.   So, don't lose patience.  Keep track of what's going on both between yourself and the techs as well as what your system is doing (or not doing).  Stay with your issue until resolved!   ... View more

This continues to be a not so funny joke of a system.  Tried to watch a movie last night, just get constant buffering every 3 or 4 minutes.  Speeds picked up a few days ago, then dropped back down and now they are dragging again!  No word from anyone at Hughes on what/when they are doing anything about the performance. ... View more

Okay, Hughes.  Holiday is over.  Internet speeds are still slow and I'm still waiting on word from "engineering" as to what their fix will be.  Where's my repair ticket at now? ... View more

Ran some tests this morning.  Download speeds indicated are okay, just way under advertised.  Oddly, even at those downloads, the signal is so uneven it still causes buffering to occur in videos.  I received an email that engineering was working on this, but no status or estimate.   https://testmy.net/stats/?&t=c&d=12292017&x=7&l=25&q=23303085788974   ... View more

I'm a week and a day into this new install which hasn't worked right from day 1.  Right now, I'm back on usb modem with hughesnet shut off.  It's worthless to try to watch anything other than text.   I called last Wednesday, the day after install when the system would not let me watch a simple video on YouTube.  Streaming anything is out of the question.  Yesterday, I ran tests using the "suggested" website.  A few times,I actually hit the download speed I expected, but it only lasted a few seconds.  Then, back to buffering.   I've read responses from support saying beams are overloaded, running slow due to usage, etc.!  Hey, folks, that's not my problem!  You sell a system and advertise 25mbs speeds, streaming videos, and internet TV.  Can't produce any of that with this system.  After reading through hundreds of complaints about this very problem, it's obvious Hughesnet is just a money grabber.   So, after a week of waiting for "engineering" and piddling around with the system, you can come and get it.  No payment will be made on a system that fails to live up to its advertised performance. ... View more

Brand new system.  Can't watch any video, can barely scroll pages!  Came from a broadband due to data limits.  Might have to go back.  I already did a chat session which was escalated to engineering (?), and a phone call that was also escalated.  System is not performing as advertised! ... View more