lol welcome to my everyday struggle with this service! Get used to it bud or pay the ETF. As soon as the first hits I'm paying the ETF's off and going with exede. My neighbors all have exede and have never dealt with any of the problems hughes has given me for that past year. Hughes losing yet another customer.
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I've been having problems since I signed up with this service. Every month I've had to call to reset my data because it would not auto reset when the bill was paid. Now a rep and myself have found that I have a defective modem that hughes has provided me and it leaks gigs of data daily. I tried to explain to Christie Hemsworth that I need them to replenish the EXTRA 5 GB I bought to use the net and I was abruptly cut off the chat because she told me my modem was fine when she did a test. Well little does she know John(other rep) found out my modem was leaking data and she kept trying to check my system and assure me my equipment was in great working order and was not defective. Seems she did not check the previous ticket system because when I called them they said they saw the ticket and resolution and that they credited me the data and told me to call back everyday for the free 5GB until the new modem arrived. Christie Hemsworth was VERY unprofessional and insisted things were done her way without doing her homework. If anyone has a number to contact corporate I'd appreciate it, please. I've put too much money into this service to have this many problems and to be treated like I'm a piece of crap!
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