User Profile
KristinM
Freshman
Joined 8 years ago
User Widgets
Contributions
Re: Question to users: Did your Sales rep or installer warn you HughesNet cannot service VPN's well?
When the tech on the phone was troubleshooting speed had nothing to do with VPN. It was terrible when I had VPN off and my work computer shut down. Still waiting fo "engineers" to call me back. Since the tech could see how slow everything was.6.7KViews0likes0CommentsRe: Question to users: Did your Sales rep or installer warn you HughesNet cannot service VPN's well?
This has been the worst communcation on VPN ever. I've been on VPN in Hawaii and California with no issues. Guam connectivity 12 years ago was better than this! Regular site access is on average 1000 ms. Even pinging hughes net tonight was 3000 ms. I told the rep we will game and VPN and I even told the installer that when he said "why do you have the highest plan?" I'm hoping to have resoultion to this issue. As I'm still waiting for engineers to call me back (a week ago). It would be cheaper to me to cancel service and pay the fee, than have to leave my company or travel 2 hours each way to get into a local office.8.2KViews0likes3Comments