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About JA
since
12-27-2017
Saturday
JA
Freshman
13
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| Date Last Visited |
Saturday
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01-17-2018
12:47 AM
Today tech visited my site, checked all connections, alignment of the dish, and tested and replaced the radio. Thank you tech support.
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01-12-2018
12:58 AM
test results tonight https://testmy.net/stats/?&t=u&d=01112018&x=1&l=25&q=JAS2929
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01-11-2018
06:09 PM
How do I monitor system via Systems Control Center? Can intermittent system disconnects cause my computer to crash? I've been plauged by frequent crashes on a new Windows 10 laptop with wifi connection. My tech support has not been able to duplicate the crashes at their site.
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01-11-2018
03:26 PM
Test results today https://testmy.net/stats/?&t=u&d=01112018&x=1&l=25&q=JAS2929 Tech visit to site has been rescheduled.
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01-06-2018
12:58 PM
My results for today are at https://testmy.net/quickstats/JAS2929
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01-06-2018
12:34 PM
I posted results here last week and will do another batch soon. Satellite NameEchoStar-19-NADGateway ID9Beam ID4Outroute ID2
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01-06-2018
12:11 PM
When I clicked on the results link you posted, I see your average download speed is actually 13.1 mbs, not 32 as shown in the screen capture. Is that fast enough to watch a movie?
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01-06-2018
11:56 AM
@GabeU wrote: @partenr @mastermarks Please refrain from hijacking people's support request threads with your complaints and/or rants. If you would like support, which is the purpose of this community, please create your own post requesting such. Gabe, I appreciate ALL the responses to my query, even the rants. This is a disscussion board. I do however want to get to the crux of the issue, that is, what may I expect with regards to performance going forward. I wasnt aware the discussion boards were tech support driven, are you offering tech support here? I would most surely like to have a chat with tech support. My speeds on Gen 5 are not as advertised.
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12-29-2017
02:17 AM
Here is my results from testmy net today. https://testmy.net/stats/?&t=u&d=12292017&x=1&l=25&q=JAS2929
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12-28-2017
12:06 PM
I am in NW Washington and a new Gen 5 customer. I am having the same issues with speed as others. I have not been able to stream video reliably and the speed is not testing at nearly what was promised by Hughes. Is Hughes misrepresenting Gen 5 service? Too many users at one time? Is this a technical issue that may be resolved in the future? Download speed is testing at myspeed.net is regularly in the 1.5 mbps range using wifi within six feet of the modum. I have no LAN port on my computer to do the tests.
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12-28-2017
11:12 AM
Instructions in thread above for submitting test results from TESTMY.net site to HUGES tech support read " To help the HughesNet Customer Service Reps get a head start on your speed concerns you should create a testmy.net account and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share the account results link with us here." How do I share test results "here" with HUGHES? Do you mean for me to post them on this thread?
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12-27-2017
12:10 PM
I am also in NW Washington and a new Gen 5 customer. I am having the same issues with speed. I have not been able to stream video and the speed is not testing at nearly what was promised by Hughes. Speed is testing at myspeed.net is regularly in the 1.5 mbps range using wifi within six feet of the modum.
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