Kaseyshopping
New Poster
Joined 7 years ago
User Profile
User Widgets
Contributions
Unable to pay bill online
I have been trying to pay my bill for the last 3 months online. I get the notifications that I'm not the primary account holder and that I don't have access. I am the only one on the account. I have a company credit card and they have the amount set for my Hughesnet bill to be paid one month at a time. They are concerned because of the cost Hughesnet is per month and that last month Hughesnet attempted to charge the card 12 times. My comptroller was worried that my card had been stolen. When I explained to her that I haven't been able to process anything online, it did not go well. My comptroller feels we need to start seeking alternative options for my internet service. She does not like that these issues have been ongoing. Every month I have had to call and get transferred through the phone tree for payment options. Is there any way to pay the bill online? I have had very good luck with Hughesnet. If my company doesn't feel confient in the service and the "lack of control", I am afraid I won't have a lot of choice. Any help would be great. Thank you2.6KViews0likes3CommentsCannot change payment type
I have been trying for over a month to pay my bill with my new debit card due to the old one being cancelled for fraudulent activity. Every time I fill the new payment information out I get a pop-up window that says I do not have access to this information. Are customers not allowed to change their payment type or make a payment at any time? The entire website seems really janky for the fact that I am paying $440 a month for the service. I really expected an up-to-date, reliable, technologically advanced website that would grant us ease of access to do whatever we needed/wanted. The entire thing has the feeling of what introductory High School web designers are making.1.6KViews0likes1Comment