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03-08-2017
05:55 AM
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07-01-2016
04:32 PM
Thanks.
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06-30-2016
06:10 AM
Thanks for your help. Hope the issue is resolved. Sorry if i seem skeptical. Been around the block too many times.
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06-29-2016
05:17 AM
the # on the new box is : B3 0010968028 AF The most recent case ID is 54558266
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06-28-2016
08:01 AM
Upgraded my modem and returned the old one 5 days later. Got an email a week later that i had not returned the old modem and was going to be charged $125 for it if it wasn't returned by the end of june. Called customer service and gave them the ups info and tracking number. They said they would take care of it. Got another email the next week saying that the $125 would be taken from my credit care at my next billing cycle. Called again with the info from ups. Explained my displeasure with the customer service rep. She was apathetic at best. I was told there was no one else to contact. So now I'm waitng for my july invoice. If I am billed for a modem i returned in may, I will be a former customer. I fully believe that this company has absolutly no inventory control.
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