I am in TN & our internet is down AGAIN too. Support had me on hold 26 minutes just to tell me they're sorry for the inconvenience. This happens several times a month yet they won't adjust my bill for lack of service. This is the poorest service I have ever had & what they're charging is way out of line for what they provide. If I had any other choice, I would switch in a heartbeat. Unfortunately, they are the only service out here in the country. I am not happy.
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