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05-23-2017
03:42 PM
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05-19-2017
08:20 PM
What is the purpose of Express Repair Basic? I pay $7.95 a month for a service plan that is essentially useless. How is it I can have slow-to-no internet speed yet be told by Custy Service I have to pay a $125 service fee for a techician to come to my home and investigate the service issue? What is the fee for if it is not for technical help/failed internet speeds?
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03-20-2017
06:27 PM
http://testmy.net/quickstats/mycatsadiva Back in town. Results above. Thank you.
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03-13-2017
10:14 AM
Thank you GabeU for the reply. I have an account at testmy.net. I will be running a series of tests today as I am having issues just trying to load this forum page. This is very frustrating. I am struggling to send a legal document to my lawyer this morning through Gmail and I cannot get it to load. I was unable to send it at all last night, so speed may well be an issue for both the upload and the download today. Please be advised that I will be away from my computer this week as I am being called out of town Tuesday for a few days and I will not leave my system on when out of state.
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03-12-2017
03:45 PM
Thank you for the question. I have Windows 7. Updates are set to run automatically. Yesterday I did do a full system scan [command promt] for sfc /scannow and chkdsk to correct any potential issues. I have also run my maleware program to scan for viruses or spyware. I also did a network reboot just to make sure nothing got missed. I think my problem may be internet speed because after I made all the aforementioned scans I did have sound on my YouTube vid's yesterday, but right now it's 2:45 PM central time and I can barley get a YouTube video to load much less play any sound. I have gone to several other website with heavy streaming content like ESPN and I can't get anything to load. Web pages are fine, but any video content at the moment is impossible.
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03-10-2017
09:05 PM
We have been custy's since October, 2015 and until recently we have been happy with our service, but over the past two months we have had issues with getting internet videos of any kind to play sound or sometimes even load. To save data, I keep my video on the lowest possible settings which shouldn't affect sound; in fact, rarely do I have sound issues with videos in the wee hours of the morning: 5-7 am central time for example, but sadly, there are frequent issues with video sound and/or loading video content at night and most recently, even at 11 o'clock in the morning. I couldn't even load a 2 minute video for a work project this afternoon around 3 pm. As you all know, poor video quality dramatically lessens the internet experience and internet cost isn't cheap. Additionally, I am unable to attend webinars and conference calls required for my job. This is very discouraging and I would like some direction. I really don't want to change providers.
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