We have been custy's since October, 2015 and until recently we have been happy with our service, but over the past two months we have had issues with getting internet videos of any kind to play sound or sometimes even load. To save data, I keep my video on the lowest possible settings which shouldn't affect sound; in fact, rarely do I have sound issues with videos in the wee hours of the morning: 5-7 am central time for example, but sadly, there are frequent issues with video sound and/or loading video content at night and most recently, even at 11 o'clock in the morning. I couldn't even load a 2 minute video for a work project this afternoon around 3 pm. As you all know, poor video quality dramatically lessens the internet experience and internet cost isn't cheap. Additionally, I am unable to attend webinars and conference calls required for my job. This is very discouraging and I would like some direction. I really don't want to change providers.
... View more