We had service installed on Friday, 12-29. Immediately after installation speed was 2.76 mbps. One hour later was 0.47 mbps. Called Customer service. Scheduled visit for Jan 2. Nobody showed on 1-2. Called and said it was scheduled for 1-3. Waited over 30 mins each time I called customer service. Their connection was so bad one time the couldnt hear me. I know because I tried from a landline the 2nd time. Tech who installed called me today and said he would run some tests on equipment, but if there were no issues then there was nothing else he could do. Really?? I am paing $50 a month for speeds of 0.47???? I'd do better with dial up.
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