I'm having the same issue. I previously had Dish, and they wanted to transfer me to Hughesnet..promising me double the speed time and saying it was the best internet out there and that Dish couldn't compare. I have had now for a couple of months. It has never been faster than Dish Internet was. As a matter of fact Dish was faster. Hughesnet is like dial up most of the time. They told me that when I ran out of data my internet would slow down, but not to dial up speed. I can have plenty of data still, yet I get dial up speeds. I also had dish for several years and never had outages. We started Hughesnet with slow speeds, had 3 days of no internet, now internet comes and goes, but when it does work it takes forever to load a page. I actually recorded how long it took to load a page and it was over 2 minutes. There is no way they can say that is high speed!!! Yet I have a 2 year contract and are paying high speed monthly premiums.i never can get through to customer service to talk to someone, so I posted on their FB page and was just told to unplug power for 30 seconds which I have done 3 times, and then told if that doesn't work to contact the community and another customer may be able to answer my questions. How can another customer with the same issues answer my question, if Hughesnet theirselves cannot!!!! Something has to change. This is ridicules.
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