About thomflan

Hi Amanda,          Things have improved. Friday night my slowest speed test was 1.35 mb the fastest 2.56 mb with most of the tests over 2 mb. Much better than the 600 kb I was experiencing afew days ago. Also my ping has generally returned to 650 ms. in the mornings allowing me to do a little gaming before I start my work day.       mWgMplqci       JCR4lf53r       OEAGoWPw0       qclbA8hYt                                                 OGvLKocXD                                            Thank very much for your help.                                            Tom ... View more

 Hi Amanda,              Some test results from last night. The test size is 1.3 mb because when I tried to do 12 mb the page would time out before the test was completed. 5KJF3ix1M qvscwHXS5 rj6iOLb1M a7sKdYmv5            In addition the last two days my ping has gone from 650 ms to well over a second before 7 am. This is very frustrating. Please help.                                                                                                           Tom ... View more

Hi Amanda,         Please do not take anything I say in this message as a personal attack. I am just very frustrated with Hughesnet and I am seriously thinking about changing internet providers. I pay $91 a month for the 50gb, 50gb plan. I have never used all my data because the performance is so slow at night. In fact many months I use more Bonus bytes than Anytime data.         The internet was our main source of entertainment, but that is no longer the case       Issue 1. Internet Gaming.                         When I signed up the advertising material said my plan was suitable for playing games on the internet. I immediately found that games were unplayable at night. I found that if I got up at  4:30 am the ping or lag would be in the 625 to 700 ms range. This made playing games hard but manageable. It did seriously detract from the enjoyment. I did some research and found this is a limitation of satellite technology. However on the weekends or holidays when I had more free time, the ping would go well over a second by 8 am which made everything unplayable. On weekdays the situation was a little better I could usually play until I had to start my workday. However as I said any later in the day the lag was such that gaming is impossible.                         Lately, the last couple of weeks, even on weekdays the lag goes well over a second by 7 am. I feel like a fool for paying $91 a month for something that makes me get up hours early just to use, but I am not going to start getting up at 2 am.      Issue 2.  Multiple Users.                       In a word no! Other than the early hours of the morning when I am the only one stupid enough to be up just to use the internet this does not work.     Issue 3.  Watching video when we have time to do so.                        Most nights the service is to slow to watch videos, night is the time when we have the free time to watch videos. This has caused serious conflict in my family. Not only can we not each watch what we want, we cannot even watch one thing. Lately some nights the service has been so slow, 600 to 800 kbs that I have had a hard time downloading the information I need to do my taxes.     Issue 4. Fixing problems.                       Every other internet provider I have had has quickly responded and fixed any problems that occurred.    Summation.              I am the only person in my family getting any use out of the internet. That is only because I get up at a ridiculous hour before my workday starts. Even that is now starting to fail. If all I can do is check my email and order things online I can do that in town for free. Please my internet needs to work better or I will cancel it at the end of the month.                                            Thank you for listening to me Amanda, I hope you have a nice day.                                                                                  Tom Flanagan ... View more

Thanks for the update. ... View more

Hi Amanda,       Since 7am my speeds have slowed quite a bit. As I said in my first post this has been going on for about a week. http://testmy.net/db/FlpHn1RiU http://testmy.net/db/vpY3m9hEb http://testmy.net/db/uZ100vTsL http://testmy.net/db/egjVOrovf http://testmy.net/db/lACJo0qyR ... View more

Thank you Amanda. As you say my speed is back to normal now. ... View more

GabeU,         I agree that this is a satellite internet problem not a specific Hughesnet problem. As you say I live in a satellite only area and nobody is happy with their internet provider no matter what company. ... View more

GabeU,         I have noticed the same thing, Youtube videos play with minimal buffering early in the morning but by 3 pm on weekdays and 10 or 11 am on weekends it is an exercise in frustration trying to watch a video. Doing a speed test would show that I should not have a problem since the test would be 12 to 18 mbs. I just assumed that Hughes net was just fudging the results of the tests. I have never had this problem with another internet provider before. I have never come close to using all my bytes in a month just because when I have the most time to use the internet it is to slow to be useful.        I do not know if your explanation is correct but it is very frustrating if 12 mbs means something different at different times of the day. ... View more

mdhobbs I agree with your original post. Especially the last two paragraphs. ... View more