This is exactly my story too. First few months was as advertised. Then my speeds are measured in kbps. Mostly in the evening but not always. Often anytime during the weekend. Then randomly during the week day it can jump to 14 mbps. Never better than that. You can test once with results in kbps, them 5 minutes later 4 mbps, then 2 minutes later back to kbps. Called customer service. Pushed through 2 case numbers accelerated up to higher tech support for both each time. Same promise of 48 hr call back. 3 weeks and counting with no call back. So I just keep calling assuming they will eventually break this loop to nowhere. For now, living without ability to download attachments. Hopefully if I keep trying I can get a solution or explanation. Either would be helpful.
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