How do I move a tech support issue beyond phone operators that have no real power to help me? I've been experiencing slow speeds, far slower than I was told when read the "contract" (which is apparently not the actual contract) I agreed to over the phone (yes, even when throttled). All tech support can do meanwhile is ask me to run speed tests over and over until I eventually get one that matches what they say I should get. (Which, again, is lower than I was ever quoted). My original consent to the agreement was recorded so this is on record, somewhere. I'd like to have a copy of that recording if I can get one. Incidentally the terms of service on your website is quite amusing. This clause in particular: "Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than speed indicated during peak hours." So inessence, the contract isn't a contract of any sort, except where it applies to the customer. Hughesnet promises absolutely nothing. But God save you if you violate your end of the alleged deal. I also like the part of the contract that basically says I waved all legal rights, period. Has that ever actually held up in court?
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