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About jcmipi
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02-01-2018
11:19 AM
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01-30-2018
09:26 PM
While I appreciate the gesture the speed tokens made no difference in performance. Throttled or not, at peak hours it's well below advertised speeds.
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01-29-2018
01:48 AM
1 Kudo
When this latest advertising blitz began in my area the signs soliciting customers didn't even say who was providing the internet. Guess the Hughesnet name is poison.
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01-29-2018
12:14 AM
@Amanda wrote: Hi NotHappy, HughesNet now has over 1 million customers across our Jupiter system. I would like to think that the majority of our customers are happy, otherwise I am not sure Liz and myself could handle responding to hundreds of thousands of people. Aside from that, I do understand you must feel very frustrated but we're making a stronger effort to communicate updates and resolutions with customers, like yourself, who have an open case. If you have not already, please check your e-mail address you have on file with us for any updates. Please let me know if you have not received one. Thank you Amanda Out of curiousity how do you feel about nearly every review on Consumer Affairs' websitte being 1 out of 5 stars?
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01-29-2018
12:11 AM
It is quite like browsing on dialup in the old days though. Modern websites are much more data hungry than they used to be and hughesnet's service doesn't keep up.
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01-28-2018
01:38 PM
The lies sales members give you about performance, all the fine print in the contract. The tech support giving you the run around about not getting what you paid for. Oh, but it says "up to" and the version of the terms of service on their website (an entirely different version than what was read to me over the phone when I signed up) actually says that Hughesnet doesn't guarantee any kind of speed or availability ever. So it's totally honest. My mistake.
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01-28-2018
01:25 PM
@GabeU wrote: There is no scam. Knowing whether a plan has enough data for what the customer wants to do is the responsibility of the customer, not HughesNet. You're half right. For all intents and purposes it is a scam, but that is the responsibility of the customer. Since as defined by the version of the contract and service agreement the sales people won't let you see, Hughesnet has no legal responsibilities of any kind.
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01-28-2018
01:24 PM
1 Kudo
@GabeU wrote: No, it doesn't. All the Video Data Saver does is throttle the speed of the service while streaming to such that is amenable to streaming in DVD quality, which is 480p. If the VDS affected your streaming in 144p then you have something else sapping your bandwidth at the same time, as the required speed for streaming in 144p is well below the speed the VDS throttles to. Yes, it does, and no I didn't have anything else sapping bandwidth. How much do you get paid by Hughesnet, GabeU? I've noticed any thread at all where a customer is unhappy you're one of the first three posters, always cheerleading hughesnet and explaining how said customer is unreasonable or the problem must be on there end, usually with the same kind of outright lies or factual inaccuracies the tech support people use.
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01-27-2018
08:21 PM
The video data saver renders videos unwatchable since it doesn't allow them to buffer sufficiently to cover for the extremely low speeds, even a 144p youtube video, which is essentially ust a moving rorschach blot. I turned it off as soon as I discovered its existence.
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01-27-2018
08:16 PM
How do I move a tech support issue beyond phone operators that have no real power to help me? I've been experiencing slow speeds, far slower than I was told when read the "contract" (which is apparently not the actual contract) I agreed to over the phone (yes, even when throttled). All tech support can do meanwhile is ask me to run speed tests over and over until I eventually get one that matches what they say I should get. (Which, again, is lower than I was ever quoted). My original consent to the agreement was recorded so this is on record, somewhere. I'd like to have a copy of that recording if I can get one. Incidentally the terms of service on your website is quite amusing. This clause in particular: "Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than speed indicated during peak hours." So inessence, the contract isn't a contract of any sort, except where it applies to the customer. Hughesnet promises absolutely nothing. But God save you if you violate your end of the alleged deal. I also like the part of the contract that basically says I waved all legal rights, period. Has that ever actually held up in court?
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