sweetmon
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Data Charged while sleeping!
Yesterday, 2 weeks into my monthly plan, which I DOUBLED! a week ago, I was shocked to find out I was out of Data! I thought, WOW! what am I doing to use 20G of data in 2 weeks! I purchased 10G Token yesterday, and downloaded Glasswire to find out what the **bleep** is going on! At 10pm after using my web browser for a small amount of time to check email on AOL, and put Glasswire on my wifes computer to monitor her network usage, My Token was at 9.5G left. I woke up at 3:30 am to find out that MY 9.5G OF DATA IS GONE! AND I HAD USED 3G OF MY BONUS DATA WHILE I WAS SLEEPING!!!!!. I checked my Glasswire network monitor and in the last 24 hours BOTH mine and my wife's computer have only used 337Mb of data! WHILE I WAS SLEEPING! Customer service needs to respond to this issue, return my Data token and re-instate my 20G of Anytime data. I look at this as a technical issue, and most likely as in past posts I have read, the issue is they are charging me from the wrong data pool. Please fix!2.2KViews0likes1Comment