About dave_rupp

Hi VinceO, I have had the same ongoing issue since I switched to Gen5. Instead of paying another $10.00 a month for Gen4, I switched to Gen5 in August. Since that time I have exceeded my basic plan data (15GB)  every month although my internet habits have not changed. I have also noticed usage prior to 8:00am local time being deducted from the basic data instead of the bonus data. Never had this happen under Gen4. Also my service is just as slow if not slower than it was with Gen4. Typical download is 50 - 300 MB/s. Thanks, Dave Rupp ... View more

Hi Brooke, Thanks again! The technician was here yesterday and replaced the radio, modem and the cable. The system now works better than it ever had in the past. He replaced the modem with the HT2000W and now I am trying to figure out how to connect my wireless network again. Thank you - Thank you - Thank you! ... View more

Thanks again for all your efforts Brooke. Tomorrow morning will be fine. Small upgrades are great! Dave ... View more

Hi Brooke and Corrosive, Several minutes??? ago my receive signal strength jumped back up to 112-113 but my speed test didn't seem to improve. Dave ... View more

Thanks, I guess I am open for suggestions. I like the idea of finding out why my system slowed down instead of just saying I have to upgrade, but if I have to upgrade I will. As for having problems with the HT1000, I have probably had lots of them over the years but I didn't complain at the time and just lived with it. (The squeaky wheel gets the grease) Dave   ... View more

Thanks again Brooke, I would appreciate someone else looking at the system to find what happened. I have read that the HT1000 modem had issues and was being replaced. I don't know if my problem was one of the issues. I have had my problems with download speeds over the years but generally they have been decent. Don't tell anyone but it seems to me that as more and more people are updating to Gen5 that my Gen4 downloads tend to be faster than they used to be. (Until very recently!) My wife is in rehab therapy for a broken leg on Wednesday and Friday of this week and Monday of next week so I will not be available on those days. I am retired so any other day works fine. Thanks again, Dave Rupp ... View more

Thanks, Brooke, for your speedy response and setting up the technicians visit to my home. He showed up right on time and the first thing he did was check the aim of the dish. The signal strength was 53 when he started and 53 when he got done. This is the only troubleshooting he did. He commented that everything in my system is old, out of spec, on the old satellite and the only solution was to upgrade to Gen5! He said the antenna was good and the modem was good or I wouldn't have had any signal at all. Is upgrading the only answer? I have thought about upgrading before but the speeds I had (1.2 - 1.3MB) were ok as long as they stayed that way. I have been a Hughes customer for a long time (2006) - are there any incentives for a long time customer to upgrade? Who do I contact to upgrade? Hope I am not rambling too much. My internet is still only about 20kB and I need to get it fixed. Thanks for your help, Dave Rupp ... View more