About captainprosser

I've been calling into tech support since five minutes after the installation tech left my house. My speeds have been terrible and never once close to advertised speeds. I have had cases escalated numerous times to "engineers" who take a look at what is on their screen and close my case saying I have "good speeds". I sent in screen shots to the HughesNet facebook page and basically got the same thing, but he referred me here. I've been given every excuse they have; "The relay in Texas is being worked on.", Your region is experiencing slow speeds due to maintenence.", "We are working on widening the beam to your satellite.", none of these things excuse the poor service and abysmal speeds I've experienced. My last test which I sent screenshots of to the Facebook tech showed .18 Mbps download and 2.86 upload with a web response of 8.1 seconds. Regarrdless of running these tests with techs while on the phone and having my cases "escalated" not once has a tech been sent out to see where the disconnect is. Now after 3 months of this I am considering this a breach of contract. No professional company promises speeds of 25 Mbps and in reality gives you less than dial up speeds and then refuses to send out a tech to inspect your equipment, but continually offers excuses and asks you to wait patiently while they "fix their issues". I want a tech to come out and inspect my equipment and either replace or adjust it and verify my slow speeds personally or own up to their inabilty to provide the service promised when I signed on with them and let me search for a better ISP     ... View more