We have had Hughes service for many years, only because we have no option. More times than i can recount, i've spent the hours on the phone with tech support to diagnose the system. Each time we come to the same conclusion that there is nothing wrong with our hardware. We have updated the Hughes hardware one time over those years with no greater experience. While we continue to pay for a business account with "up to 20 Mbs" speeds, we consistently run 200kbps to 500kbps. i haven't seen a 1Mbsp test in well over a year. Each time, after all the time wasted on the phone with tech support, "magincally" we have service running in the 10 to 15Mbps. This ALWAYS lasts for no more than a few hours and it is bogged back down again. i have resolved that we just have to live with it and to not waste any more time with Tech support. We have no other options though. If any tech support person reads this and can just do the Magic thing you do to restore a little speed for a while, we would be grateful.
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