We too joined HughesNet maybe six months ago after our local rural ISP went belly up. We were promised greatly improved performance with their new satellite network. But like you, we blow through our monthly data plan within the first week, incurring expensive plus ups to get through the month. Yes we should get a larger data plan, and if that was all it was I’d be OK with it if not thrilled because of the expense. But even at the beginning of the month when data speeds are not throttled steaming Netflix at 480p, cause that’s all the bandwidth HughesNet can muster, still presents screen freezes for 1,3,5 minutes at a time. The service is abominable. HughesNet needs new management and new marketing and customer service leadership to work with customers on setting expectations and plans that don’t piss new customers off. The company will not survive if it continues on it’s current course.
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