About markgreb

Here's my story...       On March 6th - agreed to be upgraded to GEN5 ( 30GB Plan) from GEN4       On March 10th- technincian installed new HT2000W modem        On March 11th - I called to find out why my data had not increased from 15 GB to 30 GB.                                   Was told it would take 24-48 hours                                   CASE #110129828        On March 14th - I called again                                   Was told it would take 24-48 hours                                    CASE #110195989        On March 21st - I called again...                                   Was told it would take 24-48 hours                                   CASE #110430417        On March 26th - I called again                                   Was told it would take 24-48 hours                                   Case #110631273         On March 28th - I called again                                    Was told I would receive a call by 8:00 AM ET on March 29th. NO CALL RECIEVED!                                    Case #110747715          On March 29th - I called again.... was placed on hold several times and then hung up on while on hold....          On March 29th - I called back....                                     Was told it would take 24-48 hours.                                     Case #110799066       I think I've been more than reasonable.       I'd really like the upgrade that was agreed to March 6th..... 23 days ago.           ... View more