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About jdayton1
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08-21-2018
10:35 PM
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06-30-2018
02:18 PM
Its been almost 2 months that my husband has posted regarding how bad our service is, the lady here has ben very patient with our issuies but the people on the other side dont seem to care how bad their service is. WE pay 120.00 a month and still have a problem with streaming hulu, netflix prime lol well anything realy. a new modem help nope dif beam nope . new sat nope lol weekends are realy bad there is no point to do anything online we just freeze up . Somedays its better on a rainy day how is that poss? Why cant I get good service? those comercials make me want to throw my tv out the window... REad disclaimer speeds may vary lol meaning bad all the time and worse than that somtimes. So call support none understand me and just go down their what to say list..... sorry mam I understand mam at least I think that what they are saying.. they dont care they are just blocking me. my husband post all the tech info and in the end all we get is maybe u should check another service????? were here??? come on thats saying u dont like it f off tyvm , I cant even load this page today and I sit and steam till I can type this thing which has made me more than mad. Do I not have better things to do? aparrently not
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Performance
03-07-2018
09:43 AM
I figured others play online games. I use to play with no problem until about a month after I received gen5 I could not stay connnected. I am constantly getting disconnected, tried other games same thing. So I was wondering why I am the only one having this problem or are there others. It took so long to get speeds back to normal they all forgot about this problem. This was my first problem brought up in may or june, which I had a ticket for. Upgrade to Gen5 as soon as it came out, had Gen4 with no disconnect problems just slow. They figured once the speeds got better, my connections problems would be resolved, but they are not. I have been through the games support and did all there test and finally they had me use WintMTR, which shows ping, they stated I would need to take it up with my ISP that they cannot do anything. I would be fine if my ping stayed average, without the spikes. The sad thing is I can use mudfish (game vpn) and stay connected for hours on hours, but slowwww, it also keeps my ping steady no spikes. Anybodys knowledge would help. Thanks Who knows if this is the issue, but I keep moving to the next issue.
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03-05-2018
12:54 PM
So my ping all over the place is normal? The pings running up to the 4k's is something happening to everyone? Do anyone play any online games and have issues staying connected? What is the problem with staying connected to online games? I know for sure that many people are playing online games with no issues. Why must I deal with this forever?
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03-04-2018
12:29 PM
I was wondering about the spikes (I am fine with the avg, I know that latency will never been much lower). This is not an uncommon sight. I have these type of numbers everday, not once in a while. The ping hitting so high on hughesnet own system is not normal even for satellite. The worst are showing : 67.143.251.65 Hughes Network Systems ping 4337 67.143.253.5 Hughes Network Systems ping 4187 4.34.50.9 Level 3 ping 1345 4.68.127.66 Level 3 ping 3711 209.58.130.81 Leaseweb USA ping 3959
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03-04-2018
11:27 AM
So I have been using WinMTR to test my connection. The game techs suggested I use this after everything else has failed. I have problems staying connected to my online game since June 2017 when I first started a ticket on it. I cannot stay connected and get disconnected every few minutes. There has been nothing from engineering since this all began. So I post this to you forum gurus to see what you think. Thanks. |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|--------|--------|--------|--------|--------| | 192.168.42.1 - 1 | 5092 | 5087 | 0 | 0 | 23 | 0 | | 100.68.161.129 - 1 | 5106 | 5105 | 0 | 0 | 32 | 0 | | 67.143.251.65 - 1 | 5048 | 5034 | 520 | 587 | 4337 | 590 | | 67.143.253.5 - 1 | 5064 | 5054 | 522 | 588 | 4187 | 594 | | 4.34.50.9 - 3 | 4603 | 4475 | 0 | 588 | 1345 | 633 | | No response from host - 100| 1024 | 0 | 0 | 0 | 0 | 0 | | 4.68.127.66 - 2 | 4798 | 4720 | 526 | 590 | 3711 | 564 | | 89.149.184.246 - 10 | 3748 | 3405 | 566 | 627 | 1657 | 612 | | 69.174.12.38 - 22 | 2731 | 2134 | 0 | 625 | 835 | 590 | | 209.58.130.81 - 1 | 5037 | 5020 | 565 | 629 | 3959 | 644 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
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Performance
01-17-2018
08:15 AM
1 Kudo
So I have a question for you. I have been dealing with these issues since June. Here is my original post. https://community.hughesnet.com/t5/Tech-Support/No-Return-Call-From-Tech-Support-or-anyone-Tired-of-being/m-p/79323#M56372 So with all these issues and information I have posted since then, I have not had any relief since it has happened. Would these fixes that you are talking about have fixed my issues long ago, or is this something not available in NC. None of these things you mentioned have been offered, I have not had a tech out since they removed my satellite from a tree it was mounted on. I am just curious as I have been one of the first to mention all these issues way back in June. Thanks for any answers.
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01-09-2018
12:15 PM
So This thread is still revelant, there has been nothing done to fix these issues since they have been posted. I am on beam 82, and still having issues that have been phoned in, written out, and live chat. But nothing is being done, or if there is noone is telling anyone anything. Do you think over 6 months is an acceptable time to actually believe something would be fixed.....of course not. Do you think they will actually tell us what the problem is and how to fix it? No, but be patient there is no ETA!
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01-09-2018
08:58 AM
1 Kudo
So of course my internet is still making me extremely upset. Still problems continue to worsen and there still is no update on any fixes. Do we have any plans made to fix things? Or still making that plan? I am sure there are tons of people who just get tired of having to deal with it, and just don't want to post anymore since it a lesson in frustration. Let us know whats going on.
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01-07-2018
01:05 PM
So I am posting on a Sunday, and I know there is no tech support on here today. But it doesn't matter as they don't do a thing to fix or resovle my service since June 2017. I am just extremely mad again today. I don't know why, I should be used to this by now. I see there ads and cry bullcrap. Who actually is getting this speed after the first month? Anyone? Not me. The internet is so bad that I did have to buy a hotspot to use if I really need to do something. Of course this is not a option due to the cost of bandwidth. The hotspot reminds of what I once had when I first received Gen5, except it was actually better than this. I havent posted due to getting so mad, it was better to try dealing with support though messages at the time (for stress) but it has not done one thing. All we get is promises of promise or plans to implement plans. But what is being done to fix the issue that has been going on since release. Here is a link for your reading pleasure. https://community.hughesnet.com/t5/Tech-Support/No-Return-Call-From-Tech-Support-or-anyone-Tired-of-being/td-p/79323
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Performance
12-15-2017
09:25 AM
@GabeU wrote: The engineers are working as hard and as fast as they can to fix the problem. Sorry this just made laugh and have to post after so long. 6+ months waiting still.
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08-07-2017
08:45 AM
As I said, I am much calmer now. The family is not here right now and I was hearing it from the grandkids, the kids to the wife yesterdday. I lost my cool after a couple days of it and snapped. It happens, this has been an ongoing issue for a long time now.
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08-07-2017
07:39 AM
Ok so I am calmer now that I don't have ten people complaining to me that they can't use the internet. Please give me some information about what is going on? Anything, why this is a continuing issue, what caused this, an actually estimate of time instead of no eta.
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08-06-2017
05:41 PM
I did not see that second paragraph you made there.... So I'm screaming , can you see me in your magic ball of infinite wisdom? I do not expect anyone to be working today, I was posting for their information so they would have it tomorrow and finally lost it. My wife does use the internet for work and we do have a family and grandkids like to use it, but guess what? Hasn't been happening much and now it barely works. If they had a so called magic button I wouldn't be here. So Mr Elitist, ask yourself if you weren't using your wonderful speeds and had mine would you not mention anything or just sit there and quietly suck it up? Do you feel better trying to belittle me? I hope it made your day.
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08-06-2017
05:28 PM
They came out with a fix and it was released already. But it actually made mine worse as can be seen in the speeds I have posted. It is not just in the evening when I cannot use the internet. Trust me I don't want to go that way ( I hate having to rely on someone else), but as I stated noone will give me answer on why this happened (going from 40mbps to 1 mbps). I would love to have something, tell me why, how, when..... anything. Really, I'm not a mushroom. I would like to be treated as paying customer. Don't get me wrong, the people working on this forum are extremely nice and try to be as helpful as possible, but the issue is still coming from their engineering or even tier 4 support who from my experience aren't able to fix many issues at all. The only reason I switched from Gen4 to Gen5 is that they could not fix any of my problems. One was basically the same issue speed due to congestion and the other was not being able to use certain website with the web accelartor on. The support I received from the phone is just a disgrace, which is why I refuse to talk to them anymore. Liz and the staff here are extremely helpful and friendly, so this isn't on them at all. But I would ask how long is long enough with it just getting worse and worse.
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08-06-2017
05:12 PM
You know this is beyond acceptable. I am currently barely able to use my internet. It has gotten so much worse that I am breaking point. How does anyone think that this is acceptable? I am right around the corner for 2 months with the same problem that no seems to be able to fix or care enough to fix. How do I go from perfect speeds to the speeds where I cannot do anything on my internet? I may be filing my complaint with the Federal Communications Commission (Monday afternoon), at least it will be fixed within the 30 days they give you to respond. I have been more than patient waiting for a fix, but nothing. I have not been told how or why this has happened, or when it will be fixed. I have had all new equipment installed from outside all the way to the modem, including a new home run coax installed and still these issues persist. All I want is my internet that I signed up for and had until the day it was reinstalled. Please give me some information on why this is such a complicated job that it requires your engineering team almost 2 months to fix. I will wait for your response till monday afternoon before I file my complaint. This weekend was the last straw of trying to use my internet with such horrible speeds.
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08-06-2017
12:53 PM
Currently not even 1pm here and I cant do much. Even trying to log in times me out. http://testmy.net/db/0zEq2Lmd8 I did a test very early this morning and had 16mb. I was amazed, then 10 minutes back to normal. Heres another one, just horid today. I forgot to sign in after cleaning my browsers, but here is another one. http://testmy.net/db/ksqRerKdS
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08-04-2017
11:02 AM
It seems whatever they did, made it worse. It did not get this bad until the evening. But as you see, it is bad in the morning now. http://testmy.net/db/EfyJOgT6j
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08-01-2017
05:05 PM
Please tell them to hurry. Its just 5pm and its horid. http://testmy.net/db/tMpWJ8j2r.F3W4bJf7h
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07-31-2017
06:00 PM
So did they say how this could happen from one day to another. As I said I had no issues with speed, then when it had to be reinstalled, I had nother but issues with speed.
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07-31-2017
10:53 AM
So I am hoping something will happen this week. the weekend was horrible as expected. Please something must be done soon this just ridiculous. It work perfect before, how hard can it be to figure out what change from the previous install to what he did? How hard is it to check beams? what are there 2 or 3 overlapping in my area? Try all of them. Something, anything would be nice to know instead of no eta.
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07-27-2017
11:43 AM
Almost the weekend again and was wondering if there is any information on what is going on. Evenings are horrible, I don't even try to use it. Weekends are also horrible and mostly a waste of time trying. Please bring me some good news. The last time I had a problem in engineering was with gen4 and it was never fixed for the two + years I had it. I just want my speeds back I had before they reinstalled it. Right now it feels as I will be told there is no eta forever, and that is not acceptable. Please harass them and let me know. Thank you.
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07-25-2017
12:47 PM
Hello, I went to go pay my bill, and it still shows the fee for the installer that started all this. I am not going to be paying for this fee, as I still am having issues over a month since this happened. I thought this was already removed from my bill.
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07-24-2017
11:30 AM
Please tell me some good news today. The weekend was horrible. Also it sucks running out of bandwidth with such low speeds. It is like having gen3 without any data left. Hate having to contact support for more data.
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07-21-2017
01:33 PM
Well I guessing they know something as they are testing different beams. Is your comment really needed? Do you think it helps, I don't. It makes me feel you just want that post count and cheerleading for the company. One day you might have a problem that makes it where it extremely frustrating and has been going on for over a month and see that it is no fun. Trying to get help is normally impossible from tech support as you jump from hoop to hoop and make you go through everything again and again to reach the same conclusion that you have been telling them for the 20th time. Have you been waiting for a month to be told at that point they have no eta, after trying to get it fixed for a month? Have you been dealing with issues where it is not worth it to ever try bothering with the internet, for a month? Have you had to deal with issues that all of a sudden they finally say after a month of calls, chat, forums that they finally see an issue; instead of ingnoring me, not return calls, blaming cache, blaming weather, blaming my computer(s), etc. That there is no fix in sight? When you do, come back and let me know.
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07-21-2017
12:55 PM
How did my service change so much from the time it went down to the time it was reinstalled? Did they change beams on me or something? I just don't understand how it went from working (almost perfectly) to barely working. Can they not switch beams or anything? It is just getting worse all the time not better. Its a downward spiral to Gen3 speeds.
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07-20-2017
12:00 PM
Hello, the weekend is coming up soon already. When I asked the other day about a time frame, I wasn't given an answer. Just that it was ready yet. Do you think you can give me an estimate of how long I must endure this? Thank you.
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