About jdayton1

Post have returned.   No Return Call From Tech Support. Long Post. Tired of being ignored! (original post was removed) So my post was removed. Here it is again. Why remove my post without any information? There are no lies, only the truth of how I am being treated. I did not even finish it as I am tired of the problem.   So after having problems with my gen4 for many years, and then upgrading to Gen5 I felt like I finally real internet again. The internet was always fast morning, noon and night.   The only problem I had was that after a few months I was getting randomly disconnected from my online game. I tried everything and worked with the game company support team and finally they recommended I try a VPN. I was asked in the previous post what game it was. It is Black Desert Online. I had no issues staying connected on Gen4 or the first when I first got Gen5. It happened a few weeks again, and I had a ticket opened for this. I had been playing this game since September without needing a VPN. So for the the three or four weeks. Low and behold I was never disconnected while using the VPN. Of course when I turned off the VPN or did not use I was disconnected. So after some months hughesnet decided I shouldn't be playing a game I guess. So I'm suppose to hid it like I'm a child behind a VPN. I did have an open ticket on this, which took a while for anyone to call me back from Tier 4 tech support. But I missed the call, and then I lost my satellite to a car accident on the same day.    Sorry for that. Just a heads up of what I am still dealing with along with my new issues.   So onward to the problems I have now, which is reminiscent of my final Gen4 days. So I called on the day the Satellite was taken out to schedule someone to come out and fix it and it took 5 or 6 six days. I can understand that with all the new upgrades you all were getting. Heck, I even started to recommend hughesnet for the first time since I had it in the last 6 years.   So my installer got here (June 20th) and moved the satellite onto a tree, took about 10 minutes to get the sat in position. He then had some issues, he changed something from a right to left (or left to right, cannot remember exactly) and had to call tech support to make a new install now. He went in the house and finished setting everything up, and came out and told me he was done and left my computer on yahoo. So I gave him a tip and thanked him, and on his way he went.   So I go on the internet once he leaves and realize it is slower. I figured I give it some time and try later. I tried later and still bad. I called and spoke to tech support, and was told someone would have to call me back. No one called by the next day. also did a email and chat support with the next couple days. Same response.   Still after numerous call, emails, chats no one has called back. My speeds decrease as the day goes on. I think it probably had something to do with the changed the tech made. But I cannot be sure as I don't work for Hughesnet and no one calls back.   So it is July 2nd right now and 12 days after the satellite was reinstalled and no help from anyone. I am extremely upset, they want me to pay for my service call that made this happen, and just credit me days?   I have to pay a VPN $10 a month to play an online game also. Ridiculous! If I didn't tip the tech that would have paid for 2 months of it.   Some speeds I tested and just gave up, and don't bother using the internet in the night.  I am using the HT2000W, there is no other router involved as it already supplied by Hughesnet. From Testmy.net:   6-28:  8:50pm 1.6mbs down, 130kbs up 6-29:  9:57pm 2.3mbs down, 0.13kbs up 6-29: 2.5mbs down, 254kbs up     Tickets: 104517806 104517911 104584077 104585361 104689068   There were more contact without updated tickets.   I could write more, but I am Tired and Frustrated with this.   added here, lets see if its gone soon.   ... View more