About jdayton1

As I said, I am much calmer now. The family is not here right now and I was hearing it from the grandkids, the kids to the wife yesterdday. I lost my cool after a couple days of it and snapped. It happens, this has been an ongoing issue for a long time now. ... View more

Ok so I am calmer now that I don't have ten people complaining to me that they can't use the internet.  Please give me some information about what is going on? Anything, why this is a continuing issue, what caused this, an actually estimate of time instead of no eta. ... View more

I did not see that second paragraph you made there.... So I'm screaming , can  you see me in your magic ball of infinite wisdom? I do not expect anyone to be working today, I was posting for their information so they would have it tomorrow and finally lost it. My wife does use the internet for work and we do have a family and grandkids like to use it, but guess what? Hasn't been happening much and now it barely works.   If they had a so called magic button I wouldn't be here.   So Mr Elitist, ask yourself if you weren't using your wonderful speeds and had mine would you not mention anything or just sit there and quietly suck it up? Do you feel better trying to belittle me? I hope it made your day.           ... View more

They came out with a fix and it was released already. But it actually made mine worse as can be seen in the speeds I have posted. It is not just in the evening when I cannot use the internet.    Trust me I don't want to go that way ( I hate having to rely on someone else), but as I stated noone will give me answer on why this happened (going from 40mbps to 1 mbps). I would love to have something, tell me why, how, when..... anything.    Really, I'm not a mushroom. I would like to be treated as paying customer.   Don't get me wrong, the people working on this forum are extremely nice and try to be as helpful as possible, but the issue is still coming from their engineering or even tier 4 support who from my experience aren't able to fix many issues at all. The only reason I switched from Gen4 to Gen5 is that they could not fix any of my problems. One was basically the same issue speed due to congestion and the other was not being able to use certain website with the web accelartor on.   The support I received from the phone is just a disgrace, which is why I refuse to talk to them anymore. Liz and the staff here are extremely helpful and friendly, so this isn't on them at all. But I would ask how long is long enough with it just getting worse and worse. ... View more

You know this is beyond acceptable. I am currently barely able to use my internet. It has gotten so much worse that I am breaking point. How does anyone think that this is acceptable? I am right around the corner for 2 months with the same problem that no seems to be able to fix or care enough to fix. How do I go from perfect speeds to the speeds where I cannot do anything on my internet?    I may be filing my complaint with the Federal Communications Commission (Monday afternoon), at least it will be fixed within the 30 days they give you to respond. I have been more than patient waiting for a fix, but nothing. I have not been told how or why this has happened, or when it will be fixed. I have had all new equipment installed from outside all the way to the modem, including a new home run coax installed and still these issues persist.    All I want is my internet that I signed up for and had until the day it was reinstalled. Please give me some information on why this is such a complicated job that it requires your engineering team almost 2 months to fix. I will wait for your response till monday afternoon before I file my complaint.   This weekend was the last straw of trying to use my internet with such horrible speeds. ... View more

Currently not even 1pm here and I cant do much. Even trying to log in times me out.     http://testmy.net/db/0zEq2Lmd8   I did a test very early this morning and had 16mb. I was amazed, then 10 minutes back to normal.     Heres another one, just horid today.   I forgot to sign in after cleaning my browsers, but here is another one.   http://testmy.net/db/ksqRerKdS   ... View more

It seems whatever they did, made it worse. It did not get this bad until the evening. But as you see, it is bad in the morning now.   http://testmy.net/db/EfyJOgT6j ... View more

  http://testmy.net/db/n0qQVl653 ... View more

Please tell them to hurry. Its just 5pm and its horid.     http://testmy.net/db/tMpWJ8j2r.F3W4bJf7h ... View more

So did they say how this could happen from one day to another. As I said I had no issues with speed, then when it had to be reinstalled, I had nother but issues with speed. ... View more

So I am hoping something will happen this week. the weekend was horrible as expected. Please something must be done soon this just ridiculous. It work perfect before, how hard can it be to figure out what change from the previous install to what he did? How hard is it to check beams? what are there 2 or 3 overlapping in my area? Try all of them. Something, anything would be nice to know instead of no eta. ... View more

Here is a better one.   http://testmy.net/db/tjvlXTrqG.Ge5tklVHu ... View more

The speeds tonight.   http://testmy.net/db/iymwQtcKD.0AVJIHd5U ... View more

Almost the weekend again and was wondering if there is any information on what is going on. Evenings are horrible, I don't even try to use it. Weekends are also horrible and mostly a waste of time trying. Please bring me some good news.  The last time I had a problem in engineering was with gen4 and it was never fixed for the two + years I had it.  I just want my speeds back I had before they reinstalled it. Right now it feels as I will be told there is no eta forever, and that is not acceptable. Please harass them and let me know. Thank you. ... View more

Thank you. ... View more

Hello, I went to go pay my bill, and it still shows the fee for the installer that started all this. I am not going to be paying for this fee, as I still am having issues over a month since this happened. I thought this was already removed from my bill. ... View more

Please tell me some good news today. The weekend was horrible. Also it sucks running out of bandwidth with such low speeds. It is like having gen3 without any data left. Hate having to contact support for more data. ... View more

Well I guessing they know something as they are testing different beams. Is your comment really needed? Do you think it helps, I don't. It makes me feel you just want that post count and cheerleading for the company.  One day you might have a problem that makes it where it extremely frustrating and has been going on for over a month and see that it is no fun. Trying to get help is normally impossible from tech support as you jump from hoop to hoop and make you go through everything again and again to reach the same conclusion that you have been telling them for the 20th time.   Have you been waiting for a month to be told at that point they have no eta, after trying to get it fixed for a month? Have you been dealing with issues where it is not worth it to ever try bothering with the internet, for a month? Have you had to deal with issues that all of a sudden they finally say after a month of calls, chat, forums that they finally see an issue; instead of ingnoring me, not return calls, blaming cache, blaming weather, blaming my computer(s), etc. That there is no fix in sight?   When you do, come back and let me know. ... View more

How did my service change so much from the time it went down to the time it was reinstalled? Did they change beams on me or something? I just don't understand how it went from working (almost perfectly) to barely working. Can they not switch beams or anything? It is just getting worse all the time not better. Its a downward spiral to Gen3 speeds. ... View more

Hello, the weekend is coming up soon already. When I asked the other day about a time frame, I wasn't given an answer. Just that it was ready yet. Do you think you can give me an estimate of how long I must endure this? Thank you. ... View more

Please all lets keep it on the topic. You all should post your own thread so there is more visability for your issues.     ... View more

Is there any estimation on when will this be concluded, or do I need to write off evenings for the summer. My experience with advanced support has not been anything I could say has been stellar. I had problems with my gen4 that where never fixed from day one (when I upgrade from my hn9000) even till I upgraded.  This makes me worried as I said night time I cannot even use it. Thank you for actually recognizing there a problem instead of what I have been getting through phone support. ... View more

Well if it congested, they still did something. As I said the speeds where great until I had the tech come out and reinstall the dish from when it was taken down. Before the accident, I had great speeds all day long, nothing like this. This is worse than gen4 was before I changed over. ... View more

I ended up calling tech support which I so loathem because by nighttime the internet is unusable. The best I got was he cleared my cache, and said this fix my problem forever.   http://testmy.net/db/vy7hQr0fM  http://testmy.net/vy7hQr0fM.png   Guess it didn't work...of course ... View more

These are from my account that I have had with testmy for a while. I just posted the bunch that ran. ... View more

Anyone here today? ... View more

as you can see I post screenshots of speeds from after the tech finished on saturday.  Thet are good at around 4 am till a little later. Then you see that it just degrades to crap. This has taken me from the 20th, and another installer with the same results. This is horrible, please do something to fix my issues. I am tired of dealing with this. ... View more

Had my install on friday and saturday. I tested it and had same results. Installer said everything was good on his side. But you guessed it the same thing even after replacing all the parts including new modem, the results are below. ... View more

Received a call from the installer. He will be out on July 14th. Currently the internet is not even useable at night. My wife who has more patience than me, ended up giving up trying to do anything last night.   This will put me almost at a month of since the tech came out last time, to even start to fix my internet. ... View more

So its around 3pm and I haven't heard a peep from anyone. Yea, feeling good about hughesnet!  ... View more