No I'm not using a third party router. I was only using the Hughes HT2000W. It worked good while the tech was here and had me test it out before he left. Then last night I started having problems with it after we a bit of bad weather. It got pretty windy and rained hard until 8 or 9 PM last night. Then after that is when I started having the problems with my internet. It didn't just effect my XBOX One X it was effecting everything I tried to do online. I couldn't even watch YouTube. That's how bad the internet got and ur customer service is straight garbage. If it customer service was better and I mean way better u would still have me as a customer. I cancelled it service and went back to using the internet company I have hated for yrs. That how bad ur customer service is. I would rather be over charged for slow internet with semi ok customer support than be over charged for internet I can't use at all with the worlds worse customer support. Ur customer service alone is going to cause u to lose a lot of ur customers. My parents got rid of u also for the exact same thing. U really need to do better and train it customer service reps better.
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