About devildog2684

No I'm not using a third party router. I was only using the Hughes HT2000W. It worked good while the tech was here and had me test it out before he left. Then last night I started having problems with it after we a bit of bad weather. It got pretty windy and rained hard until 8 or 9 PM last night. Then after that is when I started having the problems with my internet. It didn't just effect my XBOX One X it was effecting everything I tried to do online. I couldn't even watch YouTube. That's how bad the internet got and ur customer service is straight garbage. If it customer service was better and I mean way better u would still have me as a customer. I cancelled it service and went back to using the internet company I have hated for yrs. That how bad ur customer service is. I would rather be over charged for slow internet with semi ok customer support than be over charged for internet I can't use at all with the worlds worse customer support. Ur customer service alone is going to cause u to lose a lot of ur customers. My parents got rid of u also for the exact same thing. U really need to do better and train it customer service reps better. ... View more

Well thanks to the customer service people at Hughesnet I'll be cancelling hughesnet's service and getting all of my money back. These jokers put me on hold for an hr and then hung up on me 4 time back to back. So first thing in the morning hughesnet is losing a customer in less than 24 hrs all because there customer service representatives are just that rude and ignorant. ... View more

NAT Type is moderate and below that it says Double NAT detected. It doesn't allow me to use party chat or game online at all like this. When it was first set up this morning my XBOX One X did not say this and it worked perfectly fine. ... View more

I am having the exact same problem. I called customer support and they left me on hold for over an hour. Please help get rid of this double NAT problem that has popped up. ... View more