Hal
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Re: Cell phone app?
Hello Noelmcrae, Thank you for reaching out to us regarding in home phone service! With HughesNet Voice you get a number of useful standard features including Call Waiting, Caller ID, Outbound Caller ID, Call Forwarding, Call Block, Simultaneous Ring, Enhanced Voicemail (accessible via dial-in and forwarded via email), a Web Self-Care Portal, and unlimited long-distance calling to the continental United States and Canada. For more information about our VoIP services please visit https://www.hughesnet.com/frequently-asked-questions#14851. For more detailed setup instructions to compare to your previous Vonage settings, see page 44 here:http://voice.hughesnet.com/installguide/3.6KViews1like1CommentRe: Know - It - All's
Hello Markpierce, what maratsade said is correct. The rankings assigned to customers on theCommunity are automatic and dependson their activity. Everyone posting on the community that does not have the word (Mod) next to their name is a regular customer.4.4KViews1like0CommentsRe: What games do you find playable on Hughesnet?
Hello Madams, for a detailed explanation of how gaming works on HughesNet Gen5 please follow theselinks https://www.hughesnet.com/taxonomy/term/186 or https://internet.hughesnet.com/faqs/gaming/. So we can begin addressing your speed concerns, please create a Testmy.net account and run 3-5 tests during different parts of the day. Post your test results link here in your thread. Please keep in mind that HughesNet will only accept Testmy.net and the official HughesNet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys. Most important points to remember during this test: -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used) -use the 12MB size download test file ONLY if on Gen4 Service Plan -use the 25MB size download test file ONLY if on Gen5 Service Plan -If testing upload instead of download, you must use a 4MB size upload test file -space each test at least 5 minutes apart -post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE For a more in depth guide on running the tests, please visit: http://hninfo.us/speedtest23KViews0likes2CommentsHow to adjust Data Usage through 3rd party services.
Below you will find a list of guides on how to adjust your data usage through 3rd party services. *Note this is not a guide on how to adjust Video Resolution but on how to adjust Data Quality. -Netflix (https://help.netflix.com/en/node/87)*Download for offline veiwing (https://help.netflix.com/en/node/54816) -Hulu (There is no guide needed,manualy change per video, Settings icon on the play bar, change to Lower Resolution.) -Hulu Autoplay (https://help.hulu.com/en-us/autoplay) -Crunchyroll (http://www.crunchyroll.com/forumtopic-827635/default-video-quality-setting) -HBO Now(http://help.hbonow.com/app/answers/detailHBO/a_id/113/~/troubleshoot-video-playback-issues-in-an-hbo-now-app) -Amazon Prime (https://www.amazon.com/gp/help/customer/display.html?nodeId=201648150) -Amazon Fire stick (https://www.amazon.com/gp/help/customer/display.html?nodeId=202104960) -Amazon Fire Phone (https://www.amazon.com/gp/help/customer/display.html?nodeId=201567330) -Roku (https://www.howtogeek.com/289289/how-to-limit-bandwidth-usage-on-your-roku/) -Sling (https://help.sling.com/en/support/solutions/articles/33000219113-what-settings-are-available-in-the-sling-tv-app-) -APPLE TV (http://www.idownloadblog.com/2015/11/03/how-to-select-video-streaming-resolution-apple-tv/) -Facebook *disable Video Autoplay* (https://www.facebook.com/help/1406493312950827?helpref=faq_content) -Youtube (https://support.google.com/youtube/answer/91449?hl=en) -Pandora (https://help.pandora.com/s/article/Change-your-Personal-Settings-1519949296224?language=en_US) -WINDOWS 10 (https://www.windowscentral.com/how-monitor-network-usage-your-windows-10-devices) -Xbox one*Monitor/adjust usage (https://www.windowscentral.com/xbox-one-networking-guide) -Playstation (https://www.playstation.com/en-gb/get-help/help-library/services/playstation-now/data-usage-and-stream-quality-on-playstation-now/) -Vudu (https://www.vudu.com/docs/Main-VUDU-Movie-Service-Manual-20100203.pdf) -Kodi (https://kodi.wiki/view/Settings/Videos) -Rveal (https://www.rveal.com/blogs/support/124432451-using-the-audio-video-settings-and-playback-functions-during-streams) -Direct tv now (https://forums.att.com/t5/DIRECTV-NOW-Installation/On-The-Go-with-DIRECTVNOW-Tips-From-The-Community-Team/td-p/4982053) -Dish ondemand (https://www.mydish.com/support/products/hopper/how-to/set-preferences/set-display) -Google Chromecast (https://www.howtogeek.com/304671/how-to-improve-chromecast-video-tab-casting-with-a-simple-tweeak/)14KViews4likes0CommentsRe: FRUSTRATED with customer service
Hello Graftonj101, your patience and understanding are much appreciated. After reviewing your account, I was able to determine the differences in your billing. For security reasons, I would like to continue this conversation in private. Please private message me through the community, and I will gladly help explain the bill and your speeds in more detail.12KViews0likes8CommentsRe: Business vs Residential Plans
Hello TC-Dev, There is an option for our business customers to get service with no contract. You can purchase the equipment for $299.99 upfront and pay for the $700.00 standard installation fee, this will make it so you are essentially on a month to month service like you asked for.4KViews1like0Comments