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vshan78

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Date Last Visited
‎05-04-2018 05:13 PM

Re: Internet down - Modem not working

by in Tech Support
‎05-03-2018 03:05 PM
‎05-03-2018 03:05 PM
Hi Amanda,   I am able to access the modem settings login at  http://192.168.42.1 over wifi.   I did try to reboot the modem from the Adminstration menu when I logged in also, just in case, but that did not work either. The internet is still down unfortunately.   Thanks! ... View more

Internet down - Modem not working

by in Tech Support
‎05-03-2018 12:05 AM
‎05-03-2018 12:05 AM
Hi All,   My Gen5 internet has been down all day, and it appears that the modem is not working. The only lights that come on are the power light and the Wi-Fi light.  I tried resetting multiple times to no avail.  I also unable to access http://192.168.0.1, and get a system status.      There have been no recent storms or anything, so I am at a loss as to what caused this. Any help or suggestions would be appreciated.   Thanks so much!   ... View more
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