I got HN in the spring, bundled with DISHTV, assuming all internet providers were pretty much the same, and leaving behind a small local company that had provided reliable internet for a reasonable price. First I learned that I'd be paying more, but I thought, Okay, I can handle that. Then I realized how pathetic the service is. Internet is so slow I can't even watch a short video on Facebook without it buffering several times. Often the internet just goes away for no reason. I started trying to contact HN. The phone # is a joke. They are ALWAYS experiencing "very high call levels". I did their timing tests and was told my speeds are fine. I tried the online chat, and the woman told me to buy more data. I almost got through to a tech once, but when I missed the call they left a message telling me to call the same number that never answers. I finally filled out a survey they sent, told them how frustrated I am, and they said they'd contact me by email. That was two weeks ago. More money, horrible internet, and nonexistence customer service. Sad, Hughesnet!
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I have had HughesNet for just a few months, and it's the worst internet I've had since dial-up. I have called the help line, which is ALWAYS "experiencing extremely high levels". I tried chat, and the person told me to buy more data. I asked for a call, which they said would happen in 24 hours. It didn't. When it finally came it was from an unknown number, which I don't answer, and the guy told me to call the help line. Catch 22. I want out!
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