Liz, Any news? I live in a rural area. HughesNet is my only means of Internet and voice service. I need to drive 3 miles to obtain cell service. I'm in the 7th week now of crippled phone service. I'm off to drive 3 miles to make my bi-daily phone call to Voice Support and experience the identical conversation I've had about 25 times now, receive another trouble ticket and receive repeated assurances that my problem has been escalated to the highest levels of Engineering for resolution. I'd hoped that my problem was part of a larger technical problem which would resolve once the larger problem was fixed. At 7 weeks I've concluded this must be an isolated issue, with no solution ever to arrive. I base my pessimism upon dealing with the Voice Support group and its utter lack of a resolution outcome. I have a couple dozen trouble tkts, I'm on my 3rd ATA and wondering how, after a year of flawless voice quality, I have a useless phone line. Julian (a carbon-based life form now wholly dependent upon silicon-based applications)
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I'm attempting to keep this post calm and fact-based, however I'm at the end of my rope. I've had flawless voice service for over a year. Five weeks ago my phone service began garbling my voice to a caller although I can hear my callers 100% fine. I've made daily phone calls to Voice Support to no avail. I receive the exact same script which I can repeat verbatim. I won't suffer you to recall it here. I have a notebook with 5 weeks of notes and over 25 trouble tickets. HughesNet Engineering determines that I have packet loss and closes the ticket as if determining the problem IS the solution. Every call I make starts from scratch, I'm required to explain the problem, complete the same useless trouble-shooting steps which results in a new trouble ticket and a heart-felt promise that the problem will be escalated. This is like Groundhog Day in the Twilight Zone. I suspect the underlying technology is a marvel considering what it takes to process a satellite voice call, but how can one get Hughes to actually address a problem? I'm paying for non-existent voice service with no end in sight..
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