heatherd
New Poster
Joined 7 years ago
User Profile
User Widgets
Contributions
Sales Rep Misinformation
I called Hughes net last month to get info on their plans before signing a lease. I was very specific with the sales rep in terms of my needs. I told her 5 hours of netflix and 6 of internet per day. The sales rep told me 20 gb plan would be fine, when i suggested maybe the 30 gb she said 20 should be fine but that i could switch up if i found i needed to. i signed the lease on the house, moved in may 14th. I called about slow speed on june 14th only to be told that as a new customer hughes net had given me unlimited use until it got too high and they throttled down on june 7th. my plan was refilled june 14th, i have already used 15 gb of of my plan in 4 days. I am paying 80.00 for 8 days of 25 mgb speed.The extra 10 gb is because i complained and received the 30 gb plan for price of 20 gb. so now i will have 25 mgb speed for 8 days. A far cry from the 20 gb plan will be more then enough. I proceeded to call hughes net as a new customer and asked first rep what plan i should have with 5 hours of netflix and 6 of internet useage daily, he replied 30 gb plan would be fine, when i questioned him about 1 1/2 streaming equaling.07 gb he got mad and hung up on me. I called again 2nd rep told me that with 5 hours streaming and 6 of internet i would need the 50gb plan when i questioned him, his reply was i didn't say 50 gb would be enough i said it was the largest plan we have. not so. hughes net this is not just one rep without proper training this is a company wide culture of lying to customers about useage and plans to get them to sign up for 2 years, then buy tokens at 75.00 for 25 gb. this was not a simple case of making a small mistake, any moron would know that 20 gb, 30 gb or even 50 gb is not enough for 5 hours streaming per day. Yet they all claim these plans would be enough. I call that fraud. Does anyone else?4.2KViews0likes9Comments