Gabe Professor, I have run 82 speed test using your, HughesNet software. I have had a direct connection to your modem each time. Your technitions have access to that account and your teir 4 team who worked this once has access to all that data. I am not technically capable of trying to do all the things you asked, I have called your service group at least 10 times, they at teir 1 have told me it is a capacity problem. I am willing to work with HughesNet to the best of my capability, however disabling modems which I may not be able to re-enable is not something I plan to do. Get serious about fixing this and quit throwing the ball back to me. I pay you for a service you are not delivering. The ball is in your "court".
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I have been a customer for about 3 weeks now, my internet speeds are eratic at best. At times I run 25 BPS and most of the time I run between 1 BPS and 3 BPS. It will be interesting when I reach my data limits, how can you slow me down to 3 BPS when I;m already there. I have run 82 speed test using HughesNet software and I'm getting the same story of escalating to teir 4 support in 3 to 5 business days. Nothing gets fixed, my next stop is the State to have him pull HughesNet advertising off TV and all mailings until they provide the service they advertise. Anyone else out there way to join this effort?
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